Freight Team Lead - GTA

FMi Logistics Incorporated; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Paid sick leave

Paid study leave

Tuition reimbursement

Company events

Job summary

FMi Logistics Incorporated, headquartered in Calgary, is seeking a Freight Team Lead to guide freight coordinators and specialists across LTL/FTL operations. You will drive performance, ensure timely quotes and responses, and collaborate with carriers and customers to improve service quality.

Applicants should have at least 5 years in transportation or logistics, strong negotiation and communication skills, and proficiency with Microsoft Office.

Qualifications

• Post-secondary education preferred
• Equivalent direct work experience will be considered
• Experience in transportation or logistics is a strong asset
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)
• Ability to train, encourage and motivate staff
• Proficient in intermediate selling and negotiation skills
• Experience in invoice resolution and adjustment
• Min 5 years related experience in transportation or logistics

Responsibilities

• Lead, coach, and support team members, fostering a positive and collaborative work environment.
• Ensure daily reports, freight quotes, and customer responses are completed accurately and on time.
• Calculate, negotiate, and quote competitive Rail Intermodal, FTL, and LTL rates using carrier contracts, spot quotes, and tools.
• Coordinate shipments with shippers, consignees, dispatch, and carriers to support timely freight movement.
• Monitor shipments, obtain carrier reference numbers, and support tracking and service follow-up.
• Review carrier charges, resolve LTL disputes and invoice discrepancies, and complete billing hand-off activities.
• Manage claims documentation, update tracking records, and coordinate with Accounts Payable.
• Identify opportunities to grow client relationships, improve service delivery, and reduce costs.
• Contribute to team planning and support freight team objectives.
• Maintain and update SOPs related to client service and freight operations.
• Perform additional duties as required.

Skills

Time management

Coaching / training

Verbal communication

Negotiation

Invoice resolution

Education

Post-secondary education preferred

Equivalent direct work experience considered

Tools

Microsoft Office

Job description

About Us

FMi is a leading freight forwarding and logistics company. It has provided efficient and reliable solutions to businesses worldwide since 1996, with its HO in Calgary – Western Canada and a presence in Eastern Canada.

FMi Logistics delivers dependable and damage-free transportation solutions and commercial warehousing solutions, saving your business valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services.

https://fmicanada.com/home/

https://fmicanada.com/about-us/

Job Summary:

Reporting to the Manager, the Freight Team Lead (LTL) provides day-to-day leadership, guidance, and support to freight coordinators and specialists to help achieve departmental goals. This role fosters a positive, inclusive, and accountable work environment while supporting team development, performance, and continuous improvement. The Team Lead also serves as a key point of contact for customers, addressing inquiries, resolving issues, and working with internal teams and external partners to improve service quality and customer satisfaction.

Job Duties:

1. Lead, coach, and support team members, fostering a positive and collaborative work environment.
2. Ensure daily reports, freight quotes, and customer responses are completed accurately and on time.
3. Calculate, negotiate, and quote competitive Rail Intermodal, FTL, and LTL rates using existing carrier contracts, spot quotes, and freight-matching tools.
4. Coordinate shipments with shippers, consignees, dispatch, and carriers to support timely and issue-free movement of freight.
5. Monitor shipments, obtain carrier reference numbers, and support tracking, tracing, and service follow-up.
6. Review carrier charges, resolve LTL disputes and invoice discrepancies, and complete required billing, order closure, and accounting hand-off activities.
7. Manage claims documentation, update tracking records, communicate with vendors through resolution, and forward final payments to Accounts Payable as required.
8. Identify opportunities to grow existing client relationships, improve service delivery, maximize revenue, and reduce operational costs.
9. Contribute to team-based business planning and support freight team and management objectives.
10. Maintain and update Standard Operating Procedures (SOPs) related to client service and freight operations.
11. Perform additional duties as required.

Education and Experience Requirements:

• Post-secondary education is preferred; equivalent direct work experience will be considered.
• Transportation, logistics, freight, or supply chain education and knowledge are considered a strong asset and may be reflected in compensation.

Qualifications/Skills:

• MIN 5 years related experience in transportation or other related logistics and supply chain experience.
• Ability to work with deadlines and prioritize workload.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access).
• The ability to train, encourage and motivate staff through excellent verbal and oral skills.
• Proficient in intermediate selling and negotiation skills.
• Experienced in invoice resolution and adjustment.

Are You a Good Fit?

Think you’ve got what it takes? Are you ready to join a great team? Please submit your application today!

Job Type: Full-time, Permanent

Schedule:

• 8-hour shift
• Monday to Friday
• In-person

Benefits:

• Company events
• Comprehensive Health and Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Personal paid time off
• Paid Sick Leave
• Paid Study Leave
• Tuition reimbursement

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• GTA/Ontario: reliably commute or plan to relocate before starting work (required)

Experience:

• Min. 5 Years