Operations Manager - Fastfrate Group (Winnipeg)

Challenger Motor Freight Inc; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

Fastfrate Group in Manitoba is seeking an experienced Operations Manager to lead a fast-paced terminal operation. You will coordinate drivers, dispatchers, and dockworkers to ensure on-time freight movement and superior service.

The role requires 3-5 years of leadership in logistics, strong planning and problem-solving skills, and a focus on safety and cost control. On-site, permanent position with a salary in the $70k–$90k range.

Qualifications

• Minimum 3-5 years of leadership experience in transportation, logistics, warehouse, or LTL operations.
• Experience leading multiple operational teams in a fast-paced environment.
• Strong understanding of LTL transportation, freight movement, dock operations, dispatch, scheduling, and customer service.
• Experience with labour planning, performance management, and employee coaching.
• Experience working in a unionized environment is considered an asset.
• Post-secondary education in Business, Supply Chain, Logistics, or a related field is considered an asset.

Responsibilities

• Lead the day-to-day operations of the terminal, ensuring safe, efficient, and timely movement of freight while meeting service and productivity expectations.
• Provide leadership, coaching, and direction to Dispatchers, Operations Coordinators, and Dockworkers, fostering a culture of accountability, teamwork, and continuous improvement.
• Plan, coordinate, and oversee daily operational activities, including inbound/outbound freight, dock operations, dispatch, scheduling, and resource allocation.
• Monitor operational performance, staffing levels, and workflow throughout the day, making adjustments to meet customer and business requirements.
• Develop and maintain employee schedules to support operational demands while effectively managing labour costs.
• Lead performance management activities, including coaching, performance reviews, attendance management, discipline, and employee development.
• Ensure compliance with Company policies, health and safety standards, transportation regulations, and operational procedures.
• Partner with the Terminal Manager to implement operational initiatives, improve efficiencies, and achieve departmental objectives.
• Analyze operational metrics and KPIs, identifying opportunities to improve productivity, service performance, and overall operational effectiveness.
• Investigate and resolve operational issues, customer concerns, and service failures in a timely and professional manner.
• Coordinate personnel and equipment utilization to maximize productivity and ensure service commitments are achieved.
• Maintain operational records, reports, communication logs, and documentation required to support efficient terminal operations.
• Foster open communication across Operations, Customer Service, Safety, and other departments to ensure seamless execution of daily operations.
• Ensure employees complete all required training, including mandatory regulatory or company training.
• Support employee onboarding, training, and ongoing development to build a high-performing operations team.
• Perform other duties as assigned.

Skills

Leadership

Team leadership

Planning

Decision making

Communication

Problem solving

Time management

Safety focus

Continuous improvement

Education

Post-secondary education in Business, Supply Chain, Logistics, or related field

Tools

Microsoft Office

Transportation management systems

Job description

Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

Fastfrate Company Profile:

Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless end-to-end transportation and logistics support designed to move business forward.

Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Operations Manager leads a fast-paced operation, ensuring freight moves accurately and on time leveraging internal staff capabilities and coordinating with drivers and equipment to achieve operational excellence. You’ll guide a team, coordinate workloads, and keep processes running smoothly to deliver top-tier service. With real-time problem solving, resource planning, and hands-on leadership, this role makes a direct impact on operational efficiency and customer experience. Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high performance.

Hours of Work: Monday - Friday, 7:30am - 4:00pm

Work Arrangement: On-site

Position Type: Non-Union

Employment Status: Permanent

Compensation: Salary Range $70,000 - $90,000

Work Location & Environment: 79 Rail Park Way, Rosser, MB R4B 0A8; Dock environment

Key Accountabilities:

In this role, you will:

• Lead the day-to-day operations of the terminal, ensuring the safe, efficient, and timely movement of freight while meeting service and productivity expectations.
• Provide leadership, coaching, and direction to Dispatchers, Operations Coordinators, and Dockworkers, fostering a culture of accountability, teamwork, and continuous improvement.
• Plan, coordinate, and oversee daily operational activities, including inbound/outbound freight, dock operations, dispatch, scheduling, and resource allocation.
• Monitor operational performance, staffing levels, and workflow throughout the day, making adjustments to meet customer and business requirements.
• Develop and maintain employee schedules to support operational demands while effectively managing labour costs.
• Lead performance management activities, including coaching, performance reviews, attendance management, discipline, and employee development.
• Ensure compliance with Company policies, health and safety standards, transportation regulations, and operational procedures.
• Partner with the Terminal Manager to implement operational initiatives, improve efficiencies, and achieve departmental objectives.
• Analyze operational metrics and key performance indicators (KPIs), identifying opportunities to improve productivity, service performance, and overall operational effectiveness.
• Investigate and resolve operational issues, customer concerns, and service failures in a timely and professional manner.
• Coordinate personnel and equipment utilization to maximize productivity and ensure service commitments are achieved.
• Maintain operational records, reports, communication logs, and documentation required to support efficient terminal operations.
• Foster open communication across Operations, Customer Service, Safety, and other departments to ensure seamless execution of daily operations.
• Ensure employees complete all required training, including mandatory regulatory or company training.
• Support employee onboarding, training, and ongoing development to build a high-performing operations team.
• Perform other duties as assigned.

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Minimum 3-5 years of leadership experience in transportation, logistics, warehouse, or LTL operations.
• Experience leading multiple operational teams in a fast-paced environment.
• Strong understanding of LTL transportation, freight movement, dock operations, dispatch, scheduling, and customer service.
• Experience with labour planning, performance management, and employee coaching.
• Experience working in a unionized environment is considered an asset.
• Post-secondary education in Business, Supply Chain, Logistics, or a related field is considered an asset.

Skills & Attributes:

• Proven ability to lead and motivate teams while fostering accountability and collaboration.
• Strong organizational, planning, and decision-making skills.
• Excellent problem-solving abilities with the ability to prioritize competing demands.
• Strong interpersonal, communication, and conflict resolution skills.
• Ability to make sound operational decisions in a fast-paced, time-sensitive environment.
• Proficient in Microsoft Office (Outlook, Excel, Word) and transportation management systems.
• Strong customer service focus with the ability to build positive working relationships across departments.
• High attention to detail with excellent organizational and time management skills.
• Flexible and adaptable in a dynamic operational environment.
• Demonstrated commitment to workplace safety and continuous improvement.