Operations Supervisor - FastFrate Group (Edmonton)

Challenger Motor Freight Inc; Edmonton; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Group benefits

Company-sponsored retirement plan

Professional memberships support

Job summary

FastfrateGroup is seeking an on-site Supervisor to lead a fast-paced team, ensuring freight moves accurately and on time through the dock. You will guide a team, coordinate workloads, and maintain processes to deliver top-tier service in a dynamic environment.

You will manage scheduling, discipline, and performance, adjust dockworker shifts by demand, and drive continuous improvement while supporting customer satisfaction and operational efficiency.

Qualifications

• Management level team leadership experience preferred.
• Previous experience in warehouse/LTL environment asset.
• Transportation industry knowledge and experience asset.
• Computer skills - Outlook, Excel, Word.

Responsibilities

• Supervises the overall operations on the cross dock and offload/load processes, procedures and people.
• Maintain and execute the daily work plan to ensure accuracy, efficiency, and timeliness of inbound/outbound load execution.
• Maintain scheduling, discipline and performance management for the employees in the unloading/loading process.
• Create and change dockworkers schedules as dictated by demand and performance.
• Continually monitor workloads throughout the department and actively pursue additional resources when justified.
• Monitor personnel and/or equipment locations and utilization to coordinate service and schedules.
• Create initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible.
• Breakdown, verify and process worker’s activity logs.
• Maintain and update the departmental communication log.
• Generally, maintain an open and effective dialogue with all workers to ensure fairness and clarity of understanding.
• Create and maintain logs that are necessary to perform quick checks and assessments to ensure the highest quality.
• Respond to complaints with thoroughness and accuracy.
• Adhere to corporate and departmental policies and procedures.
• Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program).
• Completion of all required training through Carriers Edge(Manager/Supervisor Training Program).
• Performs other duties as required.

Skills

Outlook

Excel

Word

Job description

FastfrateGroupis an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you requirean accommodationat any stage of the recruitment process, please contact us at [e-mail] and we will work with you to meet your needs.

FastfrateGroup is one of North America’s largest privately owned transportation andlogisticsproviders. Built on innovation, speed, and reliability, our national network connects majorNorthAmericanmarkets through seamless rail and road solutions, giving customers the strength of a full-servicelogisticspartner.

From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery,theFastfrateGroup provides true port-to-door solutions. Our integrated service model deliversseamlessend-to-end transportation andlogisticssupport designed to move business forward.

Being part of theFastfrateGroupoffers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.

Whyyou’lllove working here:

• A workplace where you can learn, grow, and build your career

• A culture that encouragesnew ideasand continuous improvement

• Supportive leaders who provide guidance while giving you autonomy

• A team-focused environment

• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan

• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and theFastfrateGroup as a whole.You’llwork in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Supervisor leads afast-pacedoperation, ensuring freight moves accurately and on time through the dock.You’llguide a team, coordinate workloads, and keep processes running smoothly to delivertoptierservice.Withreal-timeproblem solving, resource planning, andhands-onleadership, this role makes adirect impact on operational efficiency andcustomerexperience.Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high performance.

Hours of Work:

Monday to Friday, 8:00am - 4:30pm

Work Arrangement:

On-site

Position Type:

Non-Union

Employment Status:

Permanent

Compensation:

Salary Range $60,000to$75,000

Work Location & Environment:

10020 56 Ave NW, Edmonton, AB T6E 5L7, Dockenvironment

Key Accountabilities:

In this role, you will:

• Supervises the overall operations on the cross dock and offload/load processes,proceduresand people

• Maintain and execute the daily work plan to ensure accuracy, efficiency, and timeliness of inbound/outbound load execution.

• Maintain scheduling,disciplineand performance management for the employees in theunloading/loadingprocess.

• Create and change dockworkersschedules as dictated by demand and performance.

• Continuallymonitorworkloads throughout the department and actively pursueadditionalresources when justified.

• Monitor personnel and/or equipment locations andutilizationto coordinate service and schedules

• Create initiatives and procedures that maximize organizational ability to service clients with the mostefficiencypossible.

• Breakdown, verify and process worker’s activity logs.

• Maintain and update the departmental communication log.

• Generally,maintainan open and effective dialogue with all workers to ensure fairness and clarityof understanding.

• Create andmaintainlogsthat arenecessary to perform quick checks and assessments to ensure the highest quality.

• Respond to complaints with thoroughness and accuracy.

• Adhere to corporate and departmental policies and procedures

• Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program)

• Completion of all required training through Carriers Edge(Manager/Supervisor Training Program)

• Performs other duties asrequired

Qualifications

We’relooking for someone who brings:

Education & Experience:

• Management level experienceof team leadershippreferred

• Previousexperience in warehouse/LTL environmentisconsidered an asset

• Transportation industry knowledge and experience an asset (i.e.shipping/receiving, scheduling, freightnegotiationsand regulatory requirements

Skills & Attributes:

• Computer skills - Outlook, Excel, Word

• Clean Criminal Record

• Able to deal with people sensitively, tactfully, diplomatically, and professionallyat all times

• Able to work well under pressure

• Flexible, able to deal with change

• Strong attention to detail

• Very organized, with excellent multi-tasking and problem-solving skills

• Excellent customer service/communication skills

• Strong work ethic and positive team attitude

Disclaimer:We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.