Freight Team Lead - Logistics Operations & Coaching

FMi Logistics Incorporated; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Paid sick leave

Paid study leave

Tuition reimbursement

Company events

Job summary

FMi Logistics Incorporated, headquartered in Calgary, is seeking a Freight Team Lead to guide freight coordinators and specialists across LTL/FTL operations. You will drive performance, ensure timely quotes and responses, and collaborate with carriers and customers to improve service quality.

Applicants should have at least 5 years in transportation or logistics, strong negotiation and communication skills, and proficiency with Microsoft Office.

Qualifications

• Post-secondary education preferred
• Equivalent direct work experience will be considered
• Experience in transportation or logistics is a strong asset
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)
• Ability to train, encourage and motivate staff
• Proficient in intermediate selling and negotiation skills
• Experience in invoice resolution and adjustment
• Min 5 years related experience in transportation or logistics

Responsibilities

• Lead, coach, and support team members, fostering a positive and collaborative work environment.
• Ensure daily reports, freight quotes, and customer responses are completed accurately and on time.
• Calculate, negotiate, and quote competitive Rail Intermodal, FTL, and LTL rates using carrier contracts, spot quotes, and tools.
• Coordinate shipments with shippers, consignees, dispatch, and carriers to support timely freight movement.
• Monitor shipments, obtain carrier reference numbers, and support tracking and service follow-up.
• Review carrier charges, resolve LTL disputes and invoice discrepancies, and complete billing hand-off activities.
• Manage claims documentation, update tracking records, and coordinate with Accounts Payable.
• Identify opportunities to grow client relationships, improve service delivery, and reduce costs.
• Contribute to team planning and support freight team objectives.
• Maintain and update SOPs related to client service and freight operations.
• Perform additional duties as required.

Skills

Time management

Coaching / training

Verbal communication

Negotiation

Invoice resolution

Education

Post-secondary education preferred

Equivalent direct work experience considered

Tools

Microsoft Office

Job description

FMi Logistics Incorporated, headquartered in Calgary, is seeking a Freight Team Lead to guide freight coordinators and specialists across LTL/FTL operations. You will drive performance, ensure timely quotes and responses, and collaborate with carriers and customers to improve service quality.

Applicants should have at least 5 years in transportation or logistics, strong negotiation and communication skills, and proficiency with Microsoft Office.