Freight Forwarder Agent

Placements24; Kimberley; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Growth opportunities and industry cert

Comprehensive benefits package

Job summary

Client is seeking a highly organized Freight Forwarder Agent to join a fully remote team. You will manage end-to-end international and domestic shipments, coordinate with carriers and clients, and ensure timely delivery in a global network.

The role requires a minimum of 3 years in freight forwarding or logistics coordination, strong knowledge of incoterms, and excellent communication and problem-solving skills. Remote position with flexible scheduling and opportunities for growth.

Qualifications

• High school diploma or equivalent required; Bachelor's degree a plus.
• Minimum 3 years in freight forwarding, international shipping, or logistics coordination.
• Strong remote work ability with multitasking and prioritization.
• Solid knowledge of international shipping procedures, incoterms, and customs brokerage.
• Proficiency with freight forwarding software and MS Office.
• Excellent communication, negotiation, and customer service skills.

Responsibilities

• Coordinate booking and arrangement of shipments via air, sea, and road freight.
• Prepare and process shipping documents: bills of lading, airway bills, customs declarations, invoices.
• Liaise with carriers, overseas agents, customs brokers, and clients to ensure smooth transit.
• Track shipments in real time and provide updates to clients and internal stakeholders.
• Identify and resolve logistical challenges, delays, or transit issues.
• Ensure compliance with international shipping regulations and trade compliance.
• Negotiate freight rates and service contracts with carriers for competitive pricing.
• Manage client accounts and foster strong relationships to meet shipping needs.
• Maintain accurate records of shipments, costs, and operational data.

Skills

Communication skills

Negotiation

Customer service

Analytical thinking

Problem solving

Independence

Detail-oriented

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Freight forwarding software

MS Office

Job description

About the Role Our client, a prominent international freight forwarding company, is seeking a highly organized and client-focused Freight Forwarder Agent to join their fully remote team. This role is critical in managing the end-to-end process of international and domestic freight movements, ensuring efficient, cost-effective, and timely delivery of goods for clients. Operating within a global network, you will coordinate with carriers, customs authorities, and clients to facilitate seamless shipping operations. This remote position offers exceptional flexibility and the opportunity to leverage your expertise in international logistics from anywhere. The ideal candidate possesses a strong understanding of shipping regulations, customs procedures, and carrier operations, coupled with excellent communication and problem-solving skills. You will be instrumental in building and maintaining strong client relationships and ensuring customer satisfaction through exceptional service delivery, supporting businesses in and around Kimberley, Northern Cape, ZA, and globally.

Key Responsibilities

• Coordinate the booking and arrangement of shipments via air, sea, and road freight.
• Prepare and process all necessary shipping documentation, including bills of lading, airway bills, customs declarations, and commercial invoices.
• Liaise with carriers, overseas agents, customs brokers, and clients to ensure smooth transit of goods.
• Track shipments in real-time and provide regular updates to clients and internal stakeholders.
• Identify and resolve any logistical challenges, customs delays, or transit issues.
• Ensure compliance with all international shipping regulations, customs laws, and trade compliance requirements.
• Negotiate freight rates and service contracts with carriers to achieve competitive pricing.
• Manage client accounts, fostering strong relationships and ensuring their shipping needs are met.
• Maintain accurate records of shipments, costs, and operational data in the forwarding system.
• Contribute to process improvements and efficiency gains within the freight forwarding operations.

Requirements

• High school diploma or equivalent; a Bachelor's degree in International Business, Logistics, or a related field is a plus.
• Minimum of 3 years of experience in freight forwarding, international shipping, or logistics coordination.
• Demonstrated ability to manage multiple shipments and priorities effectively in a remote setting.
• Strong knowledge of international shipping procedures, incoterms, and customs brokerage.
• Proficiency with freight forwarding software and MS Office Suite (Excel, Word, Outlook).
• Excellent communication, negotiation, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and proactively, with minimal supervision.
• Detail-oriented with excellent organizational skills.
• Familiarity with different modes of transport and global logistics networks.

Benefits

• Competitive salary and commission structure.
• Fully remote work arrangement with flexibility.
• Opportunities for professional growth and industry certifications.
• Exposure to global trade and logistics.
• Supportive and experienced team environment.
• Comprehensive benefits package.