Franchise Ops Leader — Multi-Unit Growth

Chainsmoker Urban Halal Barbecue; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Chainsmoker Barbecue is seeking a Franchise Operations Manager to oversee franchise-wide operations, enforce standards, and support new openings. You will work with Head Office, franchisees, and suppliers to ensure profitability and brand consistency across locations in Canada and the United States.

The role requires strong leadership, travel readiness, and expertise in operations, food safety, and cost control.

Qualifications

• Minimum 3 years of restaurant management or operations experience.
• Strong knowledge of restaurant operations, food safety, inventory, cost control, and quality assurance.
• Experience in franchise operations, multi-location management, or restaurant compliance is strongly preferred.
• Valid Food Handler Certification recognized in Ontario is mandatory; Advanced Food Safety Manager or supervisory certification is an asset.
• Valid driver’s licence and ownership of a reliable personal vehicle are mandatory, as regular travel to franchise locations is required.
• Valid passport and authorization to travel to the United States are mandatory, including a valid U.S. visa where required.
• Willingness to travel to franchise locations throughout Canada and the United States for inspections, support, and openings.
• Experience in supplier management, purchasing, pricing negotiations, and vendor coordination.
• Strong leadership, organizational, communication, negotiation, and conflict-resolution skills.
• Proficiency in Microsoft Office, especially Excel, Word, Outlook, and Teams.

Responsibilities

• Oversee daily operations across franchise locations.
• Conduct visits, operational inspections, and compliance evaluations.
• Ensure franchisees comply with franchise agreements and SOPs.
• Monitor food quality, portions, service, cleanliness, and presentation.
• Identify deficiencies and implement corrective action plans.
• Coordinate new franchise openings and pre-opening training.
• Manage supplier relationships and negotiate terms.
• Prepare performance reports for Head Office.

Skills

Franchise operations

Multi-location mgmt

Leadership

Negotiation

Organization

Communication

Travel readiness

Vendor coordination

Excel proficiency

Problem solving

Education

Food Handler Certification (Ontario)

Tools

POS systems

Microsoft Excel

Outlook

Teams

Job description

Chainsmoker Barbecue is seeking a Franchise Operations Manager to oversee franchise-wide operations, enforce standards, and support new openings. You will work with Head Office, franchisees, and suppliers to ensure profitability and brand consistency across locations in Canada and the United States.

The role requires strong leadership, travel readiness, and expertise in operations, food safety, and cost control.