Franchise Development Communication Coordinator (Corporate Head Office)

Oxford Learning Centre; Canada; Hybrid; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Extended health and dental care

Life and AD&D insurance

Group RRSP

Employee assistance program

Generous vacation time

Additional paid company holidays

Training and professional development

Growth opportunities within franchise

Job summary

Oxford Learning Centre in London, Ontario is seeking a Franchise Development Communication Coordinator to be the first friendly voice for inquiries about opening a centre. You’ll answer questions, learn goals, and guide prospects through steps with a supportive team.

Hybrid, full-time role at Head Office. Responsibilities include managing inquiries, CRM updates, and scheduling meetings with Franchise Development Specialists, with a focus on positive candidate experiences.

Qualifications

• Approximately one year or more of experience in a customer-facing role (part-time, co-op, and volunteer experience are welcome)
• Experience in customer service, reception, retail, call centres, admissions, recruitment, or another people-facing role
• Experience with CRM platforms such as Zoho, Salesforce, or HubSpot is an asset
• Experience in education or sales is an asset
• French language skills are an asset

Responsibilities

• Respond promptly to prospective franchise owners who inquire by phone or email
• Connect with prospective owners to learn about their goals, location, budget, and timeline
• Guide qualified prospects through the next steps, including completing an initial information form
• Schedule meetings between prospective owners and Franchise Development Specialists
• Maintain regular contact with prospects through phone calls, emails, and text messages
• Keep accurate notes, contact information, and follow-up dates up to date in the CRM system
• Track key performance indicators, including response times and meetings booked
• Help ensure a positive and professional experience for everyone interested in joining the Oxford Learning franchise network

Skills

People skills

Phone communication

Organized

Multitasking

Written communication

Tools

Zoho

Salesforce

HubSpot

Job description

Franchise Development Communication Coordinator Wanted

Do you like talking with people and helping them figure out their next step? Are you organized, friendly, and great at following up? If so, this could be a great fit!

Helping people take the first step toward owning an Oxford Learning centre is meaningful work! Oxford Learning Head Office in London, Ontario is looking for a warm, upbeat, and organized Franchise Development Communication Coordinator to connect prospective franchise owners with the right members of our team.

You’ll be the first friendly voice people hear when they inquire about opening an Oxford Learning centre. You’ll answer their questions, learn about their goals, and help guide them through the next steps. With hands‑on training, the right tools, and a supportive team behind you, you’ll have everything you need to succeed.

Job details:

This is a full‑time, permanent hybrid position based at our Head Office in London, Ontario. You must be legally eligible to work in Canada and live within commuting distance of London. Relocation assistance is not available.

Responsibilities (Position Details):

As the Franchise Development Communication Coordinator, you’ll play an important role in welcoming and supporting prospective franchise owners. You’ll help manage initial inquiries, maintain communication, and ensure every prospective owner feels supported throughout their journey. Your responsibilities will include:

• Respond promptly to prospective franchise owners who inquire by phone or email

• Connect with prospective owners to learn about their goals, preferred location, budget, and timeline

• Guide qualified prospects through the next steps, including completing an initial information form

• Schedule meetings between prospective owners and Franchise Development Specialists

• Maintain regular contact with prospects through phone calls, emails, and text messages

• Keep accurate notes, contact information, and follow‑up dates up to date in the customer relationship management (CRM) system

• Track key performance indicators, including response times and meetings booked

• Help ensure a positive and professional experience for everyone interested in joining the Oxford Learning franchise network

We encourage you to apply if you have the majority of the following requirements:

Education & Experience:

• Approximately one year or more of experience in a customer‑facing role (part‑time, co‑op, and volunteer experience are welcome)

• Experience in customer service, reception, retail, call centres, admissions, recruitment, or another people‑facing role

• Experience with CRM platforms such as Zoho, Salesforce, or HubSpot is an asset

• Experience in education or sales is an asset

• French language skills are an asset

Skills & Attributes:

• Enjoys talking with people and learning about their goals

• Warm, friendly, and comfortable communicating by phone

• Comfortable asking questions about someone's plans, budget, and timeline

• Organized, reliable, and able to manage multiple conversations and follow‑ups

• Enjoys working toward goals and tracking progress

• Comfortable using computers and learning new software

• Strong written communication skills, particularly for emails and text messages

• Believes in the value of helping children learn, grow, and build confidence

Don't check every box? Please apply anyway! If this role sounds exciting to you, we want to hear from you.

Smiles, High‑Fives & Happy Students:

In this position, you’ll play an important role in helping grow the Oxford Learning franchise network. Every new franchise owner you help connect with us has the opportunity to open a centre that helps children build confidence, strengthen their learning skills, and achieve academic success.

You’ll also enjoy being part of a supportive team, learning about franchise development, and seeing the journey from an initial inquiry all the way to opening day. Other rewards of the role include:

• No cold calling — all prospective owners have already expressed interest in Oxford Learning

• Hands‑on training and ongoing learning opportunities

• A supportive team and regular guidance

• Opportunities to take on additional responsibilities and grow within franchise development

• The opportunity to contribute to a trusted education brand with more than 150 locations across Canada and the United States

Job Type: Full‑time, Permanent

Salary: $56,000–$62,000 per year, depending on experience, plus bonus and incentives

Most people in this role can expect to earn approximately $66,000–$72,000 in their first year, including bonus.

• Base salary: $56,000–$62,000 annually

• Quarterly bonus guaranteed (upon meeting KPIs) with a $10,000 annual target

• Additional incentive payments for each completed franchise sale or resale

Benefits:

• Extended health and dental care

• Life and accidental death and dismemberment (AD&D) insurance

• Group RRSP

• Employee assistance program

• Generous vacation time

• Additional paid company holidays

• Training and professional development opportunities

• Growth opportunities within franchise development

Schedule:

• Monday to Friday, with some flexibility required

• Three days per week: 9 a.m.–5 p.m. at Head Office

• Two days per week: approximately 11 a.m.–7 p.m., with the option to work from home

• One paid Saturday morning approximately every three weeks, with equivalent time off provided

Work Location: Hybrid

Head Office: 747 Hyde Park Road, London, Ontario

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Today, more than 150 Oxford Learning and GradePower Learning locations operate across Canada and the United States. Our growing franchise network brings our unique approach to learning to communities across North America.

This posting is for an existing vacancy. Oxford Learning uses AI to assist with parts of the application screening and assessment process.

Oxford Learning is an equal‑opportunity employer. Accommodations are available upon request throughout the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act.

We thank all applicants for their interest in joining the Oxford Learning team. Everyone interviewed will be contacted regarding the outcome of their application.