Client Experience Coordinator

Oxford Learning Stoney Creek; Cambridge; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Fun staff events

Professional development

Coaching and feedback

Career growth opportunities

Hands-on education experience

Collaborative team environment

Job summary

Oxford Learning Cambridge is seeking a Client Experience Coordinator to join our team. This in-person role blends family relations, education support, administration, and early learning instruction for children aged 3–12 using Oxford Learning’s materials.

The position emphasizes customer service, enrolment, and program coordination within a growing centre. Responsibilities include welcoming families, guiding them through programs, maintaining records, and collaborating with staff to deliver

Qualifications

• Experience in educational, childcare, tutoring, or recreational settings with strong customer service.
• Proven ability to build relationships with families and communicate clearly with parents.

Responsibilities

• Welcome families and provide exceptional customer service.
• Help families understand Oxford Learning programs and enrolment processes.
• Support student enrolment, onboarding, and scheduling of students and assessments.
• Maintain student records and complete administrative tasks accurately.
• Assist with parent communication, follow-up, and program updates.
• Coordinate student assessments and learning programs with teachers.

Skills

Customer Service

Relationship Building

Scheduling

Organization

Communication

Administrative Skills

Education

Diploma or degree in Early Childhood Education

RECE designation

Teaching certification

Final-year university student considered

Job description

Client Experience Coordinator – Oxford Learning Cambridge

Location

Cambridge, Ontario

Posted

October 01, 2026

Employment Type

Full time

Pay

$20.00 to $23.00 per hour

Description

Oxford Learning Cambridge is seeking a Client Experience Coordinator to join our team. This unique role combines family relations, educational support, administration, and early learning instruction. The ideal candidate enjoys building relationships with parents, supporting young learners, and helping create an engaging and welcoming learning environment. This position is currently full‑time, with opportunities for increased responsibilities and growth into a full‑time leadership role as the centre continues to expand.

Position Details

This role is in‑person. Applicants must be able to commute to our Cambridge location. This is not an online position. Relocation packages are not available. Vulnerable Sector Screening is required. Hours will primarily be scheduled during afternoons, evenings, and Saturdays.

Responsibilities

• Welcoming families and providing an exceptional customer service experience
• Responding to inquiries and helping families understand Oxford Learning programs
• Supporting student enrolment and onboarding processes
• Organizing schedules for students, teachers, and assessments
• Maintaining student records and administrative tasks
• Assisting with parent communication and follow‑up
• Helping coordinate student assessments and learning programs
• Maintaining a positive, professional, and organized centre environment
• Supporting community outreach initiatives, events, and local partnerships
• Teaching and supporting students in our Little Readers and early learning programs
• Working directly with children ages 3–12 using Oxford Learning’s proprietary materials and methodology
• Teaching foundational literacy skills including phonics, letter recognition, vocabulary, reading readiness, and fine motor development
• Completing student communication updates and lesson notes
• Supporting centre staff and contributing to a collaborative team culture
• Ensuring Oxford Learning philosophies and standards are maintained throughout the centre

Qualifications

Education

• Diploma or degree in Early Childhood Education, Child and Youth Care, Education, Social Sciences, or a related field preferred
• University students in their final years of study may be considered
• Registered Early Childhood Educator (RECE) designation is an asset
• Teaching certification is an asset

Experience

• Experience working with children in an educational, childcare, tutoring, or recreational setting
• Strong customer service and relationship‑building skills
• Experience working with parents and families
• Strong organizational and multitasking abilities
• Comfortable learning new software and computer systems
• Experience with scheduling, administration, or office coordination is an asset
• Experience in sales, enrolment, or client‑facing roles is an asset
• Strong verbal and written communication skills
• Ability to work independently while contributing positively to a team environment

What We’re Looking For

• Warm, welcoming, and approachable
• Passionate about helping children succeed
• Highly organized and detail‑oriented
• Confident communicating with parents and families
• Comfortable balancing administrative responsibilities with hands‑on student interaction
• Reliable, professional, and eager to learn
• Interested in growing into a larger leadership role over time

Smiles, High‑Fives & Happy Students

In this role, you will make a meaningful difference in the lives of students and families every day. Helping children build confidence and develop lifelong learning skills is incredibly rewarding.

Additional Benefits Include

• Fun staff events
• Ongoing training and professional development
• Frequent coaching and feedback
• Opportunities for advancement and career growth
• Hands‑on experience in education and leadership
• Supportive and collaborative team environment

Schedule

• Monday to Thursday 11am‑8:30pm
• Saturday mornings 9am‑12pm
• Additional hours available based on centre needs and growth

About Oxford Learning

Oxford Learning is a Canadian supplemental education provider helping students achieve academic success since 1984. Using the science of cognitive learning, Oxford Learning helps students of all ages build stronger learning skills they can rely on for life.

Contact

Applicants must reside in or within a short commute of the Cambridge area.

800 Franklin Blvd., Cambridge, ON

We thank all applicants for their interest in joining the team at Oxford Learning Cambridge; however, only those selected for an interview will be contacted.