Franchise Development Representative (Inside Sales)

Oxford Learning Stoney Creek; London; Hybrid; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Extended health and dental

Life and AD&D insurance

Group RRSP

Employee assistance program

Generous vacation time

Additional paid company holidays

Job summary

Oxford Learning is seeking an experienced Inside Sales professional for Franchise Development in London, Ontario. This hybrid, full-time role focuses on the top of the franchise recruitment pipeline and involves fast follow-ups, qualifying serious candidates, and moving opportunities through the sales cycle.

The candidate will manage lead nurturing, CRM activity, and pipeline reporting while collaborating with Franchise Development Specialists. Travel and relocation are not indicated.

Qualifications

• Two years of phone-based sales or business development experience.
• Excellent communication with business professionals and prospects.
• Ability to discuss investment capacity and decision timelines.
• Professional, natural communication without scripting.
• Strong follow-up and organization in CRM.

Responsibilities

• Connect with prospective franchise owners and respond to inquiries.
• Qualify and advance strong candidates through the process.
• Own follow-up and nurture leads via phone, email, and marketing tools.
• Maintain a disciplined CRM with accurate activity and pipeline data.
• Track funnel metrics like response times and meetings booked.

Skills

Inside sales

Lead qualification

Prospect outreach

Communication skills

CRM experience

Franchise development

Tools

Zoho CRM

Salesforce

HubSpot

Job description

Franchise Development Representative (Inside Sales)

London, Ontario | Full-Time | Hybrid

Employment Type: Full time

Pay: $56,000 to $62,000 per year

Oxford Learning Head Office - Staff

Oxford Learning Head Office

747 Hyde Park Road, London, Ontario

Oxford Learning is seeking a strong inside-sales professional to join our Franchise Development team. This is a new role focused on the top of our franchise recruitment pipeline. You will be the first point of contact for prospective franchise owners and will be responsible for responding quickly to all new inquiries, qualifying serious candidates, advancing them to the next stage, and keeping opportunities moving through the sales process.

What You Will Do

Connect with prospective franchise owners.

New inquiries come directly to you. You will respond quickly, make as many attempts as required to reach qualified prospects, and conduct structured introductory calls to understand their motivation to join our Oxford Learning family. You'll note their location, investment capacity, timeline, and decision-making process.

Qualify and advance strong candidates.

Your goal is not simply to make calls. It is to identify serious prospective franchise owners and move them forward. When a candidate is qualified, you will complete the next-step documentation with them and book their meeting with one of our Franchise Development Specialists.

Own follow-up and lead nurturing.

Not every strong candidate is ready immediately. You will manage ongoing follow-up and re-engagement through phone, email, text, and marketing automation, making sure good opportunities are not lost.

Maintain a disciplined CRM.

You will keep the CRM current and accurate, including logging all call activity, lead status, next steps, follow-up dates, recordings, and pipeline information.

Track performance.

You will help produce the funnel metrics we use to manage franchise development, including response times, qualification activity, meetings booked, meeting attendance, lead sources, and pipeline progression.

Who We Are Looking For

You may currently work in inside sales, business development, recruitment, admissions, financial services, franchise development, or another phone-based commercial role. More important than the industry is how you work.

You Should Be Someone Who

• Has at least two years of experience in a phone-forward sales or business-development role
• Has excellent communication skills and is confident speaking with experienced businesspeople and prospective business owners
• Can ask direct questions about finances, investment capacity, motivation, and timing
• Communicates professionally and naturally without sounding scripted
• Understands that strong follow-up is part of professional selling
• Keeps commitments and follows through without needing to be chased
• Is highly organized and comfortable managing multiple opportunities at different stages
• Is comfortable working in a CRM such as Zoho, Salesforce, HubSpot, or a similar platform
• Writes clearly and professionally

Experience in franchising, marketing automation, education, multi-unit businesses, or professional services is an asset. French language skills are also an asset.

Compensation

Base salary: $56,000 to $62,000 / year, depending on experience

Performance compensation: Quarterly performance bonus with a $10,000 annual target and additional upside for strong performance, plus a per-transaction incentive on completed franchise sales and resales.

Expected first-year total earnings: Approximately $66,000 to $72,000, depending on experience, ramp-up, individual performance, and completed transactions.

As you develop, you will also gain exposure to more advanced franchise-development activities and opportunities to take on greater responsibility within the team.

Benefits

• Comprehensive extended health and dental benefits
• Life and AD&D insurance
• Group RRSP
• Employee assistance program
• Generous vacation time
• Additional paid company holidays

Schedule and Location

This is a full-time, permanent hybrid position: Head Office for three days a week minimum and as required with hybrid arrangements up to two days per week.

• Three days per week the work hours will be from 9:00 a.m. to 5:00 p.m.
• Two days a week will run on flex-time from approximately 11:00 a.m. to 7:00 p.m.
• A paid Saturday-morning rotation will also be required approximately once every three weeks, with additional flex-time provided in lieu.

Applicants must be legally eligible to work in Canada and live within commuting distance of London, Ontario. Relocation assistance is not available.

About Oxford And GradePower Learning

Oxford Learning has been helping students develop stronger learning skills, confidence, and academic performance since 1984. Today, more than 150 Oxford Learning and GradePower Learning locations operate across Canada and the United States.

Our franchise network continues to grow, and this position will play an important role in finding and developing the next generation of Oxford Learning franchise owners.

Oxford Learning is an equal-opportunity employer. Accommodations are available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.