Founding CSM: Activation & Growth Leader

Terminal; Toronto; On-site; CAD 190,409 - 232,722; Full time

Benefits offered by this job

Equity

MacBook provided

Health benefits

PTO + holidays

Office in downtown Toronto

Job summary

Terminal is hiring a senior Customer Success Manager to own activation inside enterprise accounts from signed contract to go-live and activation at scale. You will drive time-to-value and build the foundational playbook with the COO, coordinating with a Strategic Account Manager and Customer Engineer in Toronto.

You will lead cadence, milestones, and risk management across multiple stakeholders, including product, data, security, and finance, ensuring successful go-lives and sustained activation.

Qualifications

• You've owned enterprise customer success at a technical product company and can point to retention or activation outcomes.
• You've managed multi-stakeholder alignment inside Fortune 500 accounts including product, data, security and finance.
• You understand data pipelines and can translate technical issues for exec audiences without panic.

Responsibilities

• Drive time-to-value from contract to production certification and activation at scale.
• Own the success plan, QBR narrative, and risk management across accounts.
• Co-author the v1 customer success playbook and activation framework with the COO.

Skills

Enterprise CS ownership

Multi-stakeholder alignment

Data pipeline understanding

Executive communication

High-urgency operator

Job description

Terminal is hiring a senior Customer Success Manager to own activation inside enterprise accounts from signed contract to go-live and activation at scale. You will drive time-to-value and build the foundational playbook with the COO, coordinating with a Strategic Account Manager and Customer Engineer in Toronto.

You will lead cadence, milestones, and risk management across multiple stakeholders, including product, data, security, and finance, ensuring successful go-lives and sustained activation.