Senior Enterprise CS Manager - Growth & Retention Architect

MaintainX (An Autodesk Company); Montreal; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

401(k)/RRSP enrollment

PTO

Equity opportunities

Job summary

MaintainX in Montreal is hiring an experienced Customer Success leader to own a portfolio of ~2M across 200+ enterprise accounts. You will partner with Account Directors to drive retention, adoption and expansion while engaging executive stakeholders with polished communication.

Use health signals and lifecycle data to identify risk, design scalable success motions, and collaborate across RevOps, Product, Marketing and Support to align on strategic outcomes for a fast-growing, global team.

Qualifications

• 5+ years in Customer Success, Account Management, or customer-facing roles in B2B SaaS.
• Experience handling complex enterprise accounts with multiple stakeholders.
• Proven track record of driving adoption, retention, and growth.

Responsibilities

• Manage a portfolio of ~$2M across 200+ enterprise accounts, partnering with Account Directors to drive retention, adoption and expansion.
• Serve as a credible executive contact for stakeholders at large organizations, delivering polished communication.
• Leverage health signals, usage data and lifecycle insights to identify risk and growth opportunities.
• Design scalable success motions—onboarding journeys, campaigns, webinars and office hours—for high-volume accounts.
• Deliver targeted 1:1 engagements at onboarding milestones, risk checks, and expansion conversations.
• Identify churn indicators and deploy data-driven interventions to accelerate time to value.
• Collaborate with RevOps, Product, Marketing and Support to align on account strategy and journey.
• Experiment with automation and AI tools to improve engagement across a distributed customer base.
• Analyze engagement metrics to refine programs and drive measurable outcomes.

Skills

Customer Success

Account Management

Enterprise Accounts

Executive presence

Analytics

CRM tools

Tools

Salesforce

Gainsight

Outreach

Gong

Job description

MaintainX in Montreal is hiring an experienced Customer Success leader to own a portfolio of ~2M across 200+ enterprise accounts. You will partner with Account Directors to drive retention, adoption and expansion while engaging executive stakeholders with polished communication.

Use health signals and lifecycle data to identify risk, design scalable success motions, and collaborate across RevOps, Product, Marketing and Support to align on strategic outcomes for a fast-growing, global team.