Supervisor, Tim Hortons, Part Time

Compass Group Canada; Edmonton; On-site; CAD 25,000 - 33,000; Full time

Job summary

Compass Group Canada is seeking a shift supervisor for a Tim Hortons location. The role focuses on leading and coaching a team during busy shifts, maintaining service quality and safety standards, and ensuring smooth daily operations. Strong communication and reliable performance are essential.

The ideal candidate will manage cash handling, assist with opening/closing, onboarding new team members, and help achieve sales and productivity goals while upholding brand standards.

Qualifications

• Must have proven leadership and communication abilities.
• Experience supervising in fast-paced food service environment is preferred.
• Basic math and cash handling skills are required.

Responsibilities

• Supervise shift operations to ensure smooth and efficient service.
• Lead, coach, and support team members during shifts.
• Ensure excellent customer service and resolve guest issues promptly and professionally.
• Monitor food quality, freshness, and presentation according to Tim Hortons standards.
• Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.
• Assist with opening and closing procedures, including cash handling and reconciliation.
• Support scheduling, training, and onboarding of new team members.
• Track inventory levels and communicate supply needs to management.
• Ensure compliance with company policies, procedures, and brand standards.
• Help meet sales, productivity, and labour goals by managing workflow effectively.

Skills

Team leadership

Customer service

Problem-solving

Time management

Conflict resolution

Attention to detail

Reliability and accountability

Education

High school diploma or equivalent

Job description

Key Responsibilities

• Supervise shift operations to ensure smooth and efficient service.
• Lead, coach, and support team members during shifts.
• Ensure excellent customer service and resolve guest issues promptly and professionally.
• Monitor food quality, freshness, and presentation according to Tim Hortons standards.
• Maintain cleanliness, sanitation, and health and safety standards throughout the restaurant.
• Assist with opening and closing procedures, including cash handling and reconciliation.
• Support scheduling, training, and onboarding of new team members.
• Track inventory levels and communicate supply needs to management.
• Ensure compliance with company policies, procedures, and brand standards.
• Help meet sales, productivity, and labour goals by managing workflow effectively.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in food service, quick service restaurant, or retail supervision preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Basic math and cash handling skills.
• Flexible availability, including weekends, evenings, and holidays.
• Knowledge of food safety and sanitation practices.

Skills and Competencies

• Team leadership
• Customer service
• Problem-solving
• Time management
• Conflict resolution
• Attention to detail
• Reliability and accountability

Working Conditions

• Standing for extended periods.
• Lifting up to 25 lbs.
• Working in a fast-paced restaurant environment.
• Exposure to kitchen equipment, hot beverages, and food preparation areas.