Food & Consumables Team Lead – Customer Experience & Training

Walmart Canada Corp; Toronto; Hybrid; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada Corp in Toronto is seeking a dedicated leader to assist in Food & Consumables, driving customer service excellence and department processes. You will help delegate tasks, monitor schedules, and support associates on the sales floor.

You will lead team huddles, coordinate merchandising changes, and uphold a safe, clean environment while training staff and supporting recruitment. This is a full-time, on-site role based in Toronto.

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Food & Consumables Coach and the Store Management Team.Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of Food & Consumables Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

Job description

Walmart Canada Corp in Toronto is seeking a dedicated leader to assist in Food & Consumables, driving customer service excellence and department processes. You will help delegate tasks, monitor schedules, and support associates on the sales floor.

You will lead team huddles, coordinate merchandising changes, and uphold a safe, clean environment while training staff and supporting recruitment. This is a full-time, on-site role based in Toronto.