Food & Beverage Supervisor-PCK

Great Canadian Entertainment; Pickering; On-site; CAD 55,000 - 75,000; Full time

Job summary

Great Canadian Entertainment is seeking a Full-time Food & Beverage Supervisor for Pickering Casino Resort. You will oversee front of house staff, ensure smooth restaurant operations, and deliver excellent dining experiences while engaging with guests to gather feedback.

You will lead by example, coach staff, and maintain adherence to policies. The role requires strong leadership, communication, and a customer-service mindset in a fast-paced casino environment.

Qualifications

• Front of house supervisory experience in a high-volume setting.
• Strong leadership and coaching abilities with staff development focus.
• Excellent customer service and problem-solving skills.
• Effective communication with staff, management, guests, and vendors.

Responsibilities

• Oversee front of house staff and ensure smooth restaurant operations.
• Conduct performance evaluations and coaching; implement corrective actions as needed.
• Manage payroll, time sheets, attendance, and scheduling.
• Ensure adherence to cash handling policies and reporting.
• Assist with recruitment and onboarding of new staff.
• Address guest concerns promptly and professionally.
• Provide training and development opportunities for team members.
• Collaborate with marketing and events teams to maximize guest engagement.

Skills

Front of house management

Leadership

Customer service

Communication

Conflict resolution

Time management

People skills

Education

Post secondary education in hospitality or related field

High School Diploma

Tools

POS system

Inventory management systems

Job description

Job Description

Pickering Casino Resort is seeking a Full-time Food & Beverage Supervisor!

Under the direction of the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing and directing front of house staff to ensure the restaurant operations is operating smoothly. The Food & Beverage Supervisor is responsible to provide excellent internal and external customer dining experience while engaging with customers to obtain feedback. Manages the performance of the front house staff and encourages a welcoming work environment. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedure.

Successful Applicants Will Demonstrate The Following Qualifications

• Assign responsibilities and duties to respective roles to effectively manage operations;
• Conduct performance evaluation, coaching and issuance of corrective actions to employees as required;
• Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees;
• Strong understanding of the cash system policies and procedures and ensure compliance;
• Complete daily reports and documents as required;
• Responsible to assist with the full recruitment process;
• Resolve customer concerns and complaints promptly and respectfully;
• Provide training to new and existing employees and development opportunities;
• Develops communication implementation plans to optimize performance of entertainment, promotions and special events; maximizes awareness and participation from team members and guests.
• Liaises with marketing operations team members to report on site marketing results (e.g., event revenue, implementation strategies, best practices, guest and team member feedback, etc.)
• Supports the Great Canadian’s program with team member awareness initiatives and measurement of guest satisfaction
• Contributes to annual site marketing plan and budget; maintains budgeted loyalty and promotional costs for campaigns and special events, including advertising.
• Liaises and communicates effectively with all appropriate operational department heads.
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators.

Minimum Qualifications

• High School Diploma; Post secondary education in marketing, tourism, hospitality, public relations, advertising or management is an asset;
• Minimum 3 years of front of house experience working in a high volume multi-unit establishment or Casino;
• Must have 1 year supervisory experience;
• Proven knowledge in food and wine;
• Experience supervising in an unionized environment is an asset;
• WHIMIS Certification and/ or Food Safety Training is required;
• Must have knowledge in Point of Sale system (POS) and inventory management systems;
• Ability to work independently under pressure in a fast paced work environment;
• Excellent leadership and time management skills;
• Must have strong customer service orientated background with strong people and diversity skills;
• Fluent in English, both written and verbal;
• Possess strong conflict resolution skills including employee and customer disputes;
• Must be able to obtain and maintain a Category 1 AGCO license and Smart Serve Certification

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?