Food & Beverage Supervisor-HFX

Great Canadian Entertainment; Halifax; On-site; CAD 55,000 - 75,000; Full time

Job summary

Great Canadian Entertainment is seeking a Front of House Manager to oversee day-to-day front of house Food & Beverage operations across a multi-venue site. Under the direction of the F&B Outlet Manager(s), you will lead by example, enforce policies, and foster a safe, welcoming environment for guests and team members.

You will conduct performance reviews, participate in recruitment, schedule staff, monitor attendance, and coordinate with departments to deliver an exceptional entertainment

Qualifications

• Minimum Grade 12 education is required.
• Post-secondary education in hospitality, or a suitable combination of education and experience, is required.
• 2 years’ Food & Beverage experience is required.
• 2 years’ experience in a lead role, or 1 year experience in a supervisory role, is required.
• Demonstrated ability to exceed customer expectations through timely, effective communication.
• Proficient with computers and MS Office and POS experience.

Responsibilities

• Oversees the front of house F&B operations on a shift basis across a multi-venue location.
• Schedules and supervises employees; verifies time and attendance; assigns shift work.
• Completes shift reports for management and tracks guest issues.
• Assists with screening and selection of new hires; participates in training progress.
• Ensures compliance with licensing laws, health and safety and other regulations.
• Performs other duties as assigned or directed.

Skills

Lead role experience

Guest service

Communication

Time management

Education

Minimum Grade 12 education

Post-secondary education in hospitality

Tools

MS Office

POS experience

Job description

JOB DESCRIPTION

Under the general direction of the F&B Outlet Manager(s), this position is responsible for overseeing the day to day activities of the front of house Food & Beverage operations at a multi-venue location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environmen t while establishing a safe and welcoming work environment for all team members.

Position Summary

Under the general direction of the F&B Outlet Manager(s), this position is responsible for overseeing the day to day activities of the front of house Food & Beverage operations at a multi-venue location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports Great Canadian’s learning environmen t while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
• Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
• Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
• Assists with the screening and selection of new hires; organizes and tracks training progress
• Assess guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
• Orders front of house supplies as required; may participate in monthly inventory count
• Supports front line F&B services as required
• Offers F&B expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments and employees
• Finds ways to play; you are serious about work, without being serious in your demeanor
• Chooses to make everyday a great day
• Stays focused in order to be there
• Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualifications

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
• Minimum Grade 12 education is required
• Post-Secondary education in hospitality, or a suitable combination of education and experience, is required
• 2 years’ Food & Beverage experience is required
• 2 years’ experience in a lead role, or 1 year experience in a supervisory role, is required
• Demonstrated ability to exceed customer expectations, both internal and external, through timely, effective, and service oriented communication
• Satisfactory attendance (and be on no level of the attendance policy) is required
• Proficient with computers and experience using MS Office and POS experience, is required

Work Environment Considerations

• Regular office, restaurant or casino environment, standing or walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours