Food & Beverage Supervisor

Gateway Casinos and Entertainment Limited; Rama; On-site; CAD 49,752 - 60,809; Full time

Benefits offered by this job

Exciting work environment

Growth opportunities

Paid time off

Extended health and dental

Pension plan benefits

Employee recognition program

Job summary

Gateway Casinos & Entertainment Limited is seeking a supervisory hospitality professional for Casino Rama Resort, focusing on staffing, coaching and delivering a high level of guest service across outlets.

The role supports continuity of operations during manager absences, emphasizes teamwork, and requires knowledge of safety, compliance and high standards in food & beverage service.

Qualifications

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations.
• Smart Serve and Food Handlers certification.
• WHMIS training provided.
• Familiar with Employment Standards, OH&S, and Liquor License Act requirements.
• Experience managing multiple outlets is an asset.
• Adaptable and proactive with strong ownership.
• Willingness to work in physically active environment.

Responsibilities

• Support staffing levels to maximize productivity and performance.
• Assist TA team in staffing and recruitment initiatives.
• Supervise staff and drive performance through coaching and development.
• Model exceptional customer service to ensure guest satisfaction.
• Address customer issues promptly and professionally.
• Utilize performance metrics to drive financial success with F&B leadership.
• Assist with scheduling and shift management according to operations.
• Maintain and promote departmental quality standards.
• Ensure training modules are current for the outlet.
• Create a positive, engaging work environment.

Skills

Supervisory experience

Team leadership

Hospitality management

Smart Serve

Food Handlers certification

WHMIS training

Regulatory compliance knowledge

Physical stamina

Lift up to 50 pounds

Education

Hospitality Management degree or related

Job description

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Employee-driven recognition program

Description

Position at Casino Rama Resort

Job Type: Full-Time

Salary: $55,281

Vacancies: 1

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

The Position

This role will work within an assigned outlet with opportunity to cross over to other outlets. You will assist in providing support with work flow, administration and developing employees. A key role in engaging and motivating a team to deliver a high customer experience and product knowledge to our guests.

This role will ensure continuity of operations during the Manager’s absence, as required.

Key Responsibilities

• Support management of staffing levels to maximize productivity and business performance to be fully conversant in all training modules for each outlet
• Support the TA team in staffing and recruitment initiatives
• Assist with the supervision of all staff and performance management process through ongoing coaching, feedback and development to motivate, engage and drive a high performing team
• Work with the team to promote and model the highest level of customer service to deliver maximum customer satisfaction
• Be attentive and responsive to customer related issues or concerns
• Understand and utilize performance metrics to assess and drive financial success under the guidance of the Food and Beverage management team
• Assist with the creation and management of scheduling and shift in accordance with operational requirements
• Maintain and promote departmental quality standards.
• Be fully conversant in all training modules for their outlet
• Create a positive and engaging work environment people want to be a part of
• Perform other duties as assigned

What You Bring

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations
• Relevant post-secondary education in Hospitality Management or another related field preferred
• Smart Serve and Food Handlers certification
• WHMIS (Training provided)
• Some knowledge of restaurant operations and hospitality in general
• Experience with managing multiple outlets is an asset
• Adaptable and proactive, with a strong sense of ownership and responsibility.
• An understanding of regulatory compliances in Employment Standards, Occupational Health and Safety, and Liquor License Act.
• Must be able to walk and stand for long periods of time
• Ability to work in hot, cold and humid environments (indoor/outdoor) as required
• Ability to lift and carry up to 50 pounds

Who We Are

Gateway Casinos & Entertainment Limited（“Gateway”） is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.