Food & Beverage Service Manager

Gateway Casinos & Entertainment Limited; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

Gateway Casinos & Entertainment Limited is seeking a Food and Beverage Floor Manager to oversee service activities and ensure quality standards in a dynamic environment. Ideal candidates will possess strong leadership skills, restaurant supervision experience, and a passion for delivering excellent customer service. Join a leading company that values your skills and offers opportunities for career advancement and a comprehensive benefits package.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Supportive, engaging, and fun work environment

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Qualifications

• 1-2 years of restaurant supervision experience or equivalent education.
• Strong leadership and problem-solving skills.
• Flexibility to work evenings and weekends.

Responsibilities

• Manage all food and beverage service activities through subordinate staff.
• Ensure customer satisfaction and resolve concerns promptly.
• Achieve financial and performance goals for operational profitability.

Skills

Leadership

Problem-solving

Time management

Multitasking

Relationship-building

Strategic thinking

Education

1-2 years of restaurant supervision experience or equivalent education

Certifications such as Serving It Right (BC), Pro Serve (Alberta), or Smart Service (Ontario)

Job description

Job Description: Food and Beverage Floor Manager

This key management role is ideal for a multi-tasking professional with exceptional people skills who thrives in a dynamic environment. If you possess the restaurant skills and experience necessary for the Food and Beverage Floor Manager position, Gateway invites your application. Join our expanding national company that offers a comprehensive benefits package and competitive salary. This opportunity is perfect for a bar or kitchen expert seeking to advance their career in an exciting and rewarding setting.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Supportive, engaging, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Manage all food and beverage service activities through subordinate staff, ensuring adequate resources are available. Contribute to menu planning, manage department budget, undertake corrective actions, and oversee scheduling and expenditures.
• Ensure that front-of-house food and beverage offerings meet predetermined quality standards.
• Maintain consistency in food and beverage preparation and presentation, continually seeking improvements.
• Stay informed about upcoming sports events, products, promotions, and related offerings.
• Ensure customer satisfaction by fulfilling their wishes and organizing food and beverage service for special events.
• Resolve customer concerns promptly and effectively.
• Achieve financial and performance goals to ensure operational profitability.
• Oversee opening and closing procedures, including cash-outs and daily sales reporting.
• Stay updated on company policies, provincial and local regulations related to casino, beverage, and food services.
• Liaise with government regulators as required.
• Be familiar with all emergency procedures.
• Perform additional duties as assigned, including work in other areas as needed.

What You Bring

• 1-2 years of restaurant supervision experience or equivalent education and experience.
• Strong leadership skills with the ability to supervise and motivate staff.
• Problem-solving skills and the ability to empower a team.
• Excellent relationship-building skills promoting open communication and collaboration.
• Effective time management and multitasking abilities, thriving in a fast-paced casino environment.
• Strategic thinking with attention to detail and big-picture awareness.
• Flexibility to work evenings, weekends, and variable hours.
• Certifications such as Serving It Right (BC), Pro Serve (Alberta), or Smart Service (Ontario).

Why Work With Us?

Gateway values and empowers our team members, offering opportunities for recognition and career advancement across 27 locations. Our employees benefit from ongoing training and leadership programs in a vibrant, fun environment. Experience what it’s like to be part of a team that values your vision, skills, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited is one of Canada’s largest and most diversified gaming and entertainment companies, operating 27 properties across British Columbia, Ontario, and Edmonton, Alberta. Employing approximately 8,648 people, Gateway offers a wide array of gaming, dining, and hospitality services, including numerous proprietary brands. Celebrating over 25 years in the industry, Gateway continues to grow and innovate in the gaming sector.