Food & Beverage Service Manager

Grand Villa Casino; Burnaby; On-site; CAD 52,000 - 59,000; Full time

Job summary

A leading gaming and entertainment company is seeking a Food and Beverage Floor Manager in Burnaby. This full-time position requires strong leadership and management skills to oversee food and beverage services, ensuring high standards and customer satisfaction. The role offers a competitive salary and comprehensive benefits, along with opportunities for career growth in a dynamic environment.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Supportive and fun work environment

Family and friends discounts on travel, tech, food, beverage, and fitness

Development and training opportunities

Qualifications

• 1-2 years of restaurant supervision experience or equivalent education.
• Strong leadership and communication skills.
• Flexibility to work evenings and weekends.

Responsibilities

• Manage all food and beverage service activities through subordinate staff.
• Ensure quality standards in food and beverage offerings.
• Achieve financial and performance goals to ensure profitability.

Skills

Leadership

Communication

Time Management

Multitasking

Strategic Thinking

Education

1-2 years of restaurant supervision experience

Food Safe Level 1 certification

Serving It Right (BC)/Pro Serve (Alberta)/Smart Service (Ontario)

Job description

Job Type: Full-Time
Salary Range: $52,200 - $58,700

The Gateway to Your Future

This key management role is ideal for a multi-tasking professional with exceptional people skills who enjoys being at the center of action. If you have experience in food and beverage management and are interested in the Food and Beverage Floor Manager position, Gateway wants to hear from you. Join our growing national company that offers a comprehensive benefits package and competitive salary. This is an excellent opportunity for a bar or kitchen expert looking to advance their career in an exciting environment.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Manage all food and beverage service activities through subordinate staff, ensuring resources are sufficient. Contribute to menu planning, manage department budget, undertake corrective actions, and control scheduling and expenditures.
• Ensure that front-of-house food and beverage offerings meet quality standards.
• Maintain consistency and high standards in food and beverage presentation, seeking continuous improvement.
• Stay informed about upcoming sports events, products, and promotions.
• Ensure customer satisfaction and organize food and beverage service for special events.
• Resolve customer concerns effectively.
• Achieve financial and performance goals to ensure profitability.
• Handle opening and closing procedures, including cash-outs and sales reporting.
• Stay updated on company policies, provincial and local regulations related to casino, beverage, and food services.
• Liaise with government regulators as needed.
• Follow emergency procedures and take on additional duties as assigned.

What You Bring

• 1-2 years of restaurant supervision experience or equivalent education and experience
• Strong leadership skills and ability to supervise staff
• Ability to manage issues and empower teams
• Excellent communication and collaboration skills
• Effective time management and multitasking abilities
• Strategic thinking with attention to detail and big-picture perspective
• Flexibility to work evenings and weekends
• Serving It Right (BC)/Pro Serve (Alberta)/Smart Service (Ontario)
• Food Safe Level 1 certification

Why Work With Us?

Gateway values and empowers its team members. Working with us means recognition, career growth, ongoing training, and a dynamic environment. Join a team that appreciates your skills and energy across 27 locations.

Get to Know Gateway

Gateway Casinos & Entertainment Limited is a leading gaming and entertainment company in Canada, operating 27 properties across British Columbia, Ontario, and Alberta. We employ approximately 8,648 people and offer a wide range of gaming, dining, and hospitality services. For more information, visit www.gatewaycasinos.com.

Apply Now!

If this role isn't the right fit, follow us on our social media pages for more opportunities.

Gateway is an equal opportunity employer committed to diversity and inclusion. We provide accommodations during the recruitment process upon request.