FOH Supervisor - Events Guest Experience & Leadership

Cineplex; Toronto; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food and Beverages on Shift

Opportunities to grow

Job summary

Cineplex is seeking a supervisory professional to manage Groups & Events and oversee guest services across the Rec Room venue. You will ensure smooth operation of games, coat check and retail while achieving sales targets within budget and maintaining compliance with health and liquor regulations.

You will train staff across multiple areas, monitor payroll and attendance, and drive guest satisfaction through effective leadership and communication.

Qualifications

• 1–3 years supervisory experience in food service, retail or amusement industries.
• Ability to work flexible shifts including days, evenings, nights, weekends and holidays.
• Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
• Strong knowledge of restaurant industry principles, methods, practices, and techniques.
• Provincially applicable sell, sale, and handling of alcohol certificate.

Responsibilities

• Execute Groups & Events within the venue with seamless guest service.
• Maintain operation of games, coat check and retail in Rec Room; provide feedback to improve guest service.
• Strive to meet sales targets within the established budget during daily operations.
• Complete daily, weekly, monthly checklists according to internal and regulatory requirements.
• Deliver employee training and development for areas like Bar, Service Floor, Host/Call Center, Amusement, Event Groups/Live Entertainment.
• Ensure gaming initiatives are executed to drive financial performance while controlling costs.
• Maintain payroll and attendance records per legislative and Rec Room requirements.
• Follow provincial Health, Food Safety and Liquor service regulations.
• Perform other duties as assigned.

Skills

Supervisory experience

Leadership

Customer service

Conflict resolution

Communication

Alcohol service certificate

Job description

Cineplex is seeking a supervisory professional to manage Groups & Events and oversee guest services across the Rec Room venue. You will ensure smooth operation of games, coat check and retail while achieving sales targets within budget and maintaining compliance with health and liquor regulations.

You will train staff across multiple areas, monitor payroll and attendance, and drive guest satisfaction through effective leadership and communication.