FOH Management - Service Supervisor

Northland Properties; Calgary; On-site; CAD 42,000 - 60,000; Full time

Job summary

Northland Properties is seeking a Front of House-Supervisor to lead shifts and support senior leadership in a fast-paced hospitality environment. You will drive guest satisfaction, help manage budgets, and mentor staff toward exceptional service.

The role emphasizes energetic leadership, inclusivity, and a commitment to delivering memorable dining experiences across Canada and the USA. Prior restaurant leadership experience is an asset.

Qualifications

• Previous restaurant leadership experience is an asset.
• Experience in full-service hospitality enhances guest and team focus.

Responsibilities

• Actively lead shifts, supporting senior leadership while helping manage budget goals.
• Ensure complete guest satisfaction and guest connection during each shift.
• Boost team morale through contests and on-shift support.
• Handle guest concerns and compliments professionally.

Skills

Leadership

Guest service

Team management

Job description

Front of House-Supervisor

Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your career, while supporting your life goals. Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career enhancing connections and lifelong friends along the way. Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail.

Key Responsibilities

• Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
• Ensure complete guest satisfaction and guest connection throughout each shift
• Contribute to a positive team morale through contests and supporting team members on shift
• Handle guest concerns and compliments

Desire to develop and motivate the people around you to always be their best

Energetic and positive

Committed to being inclusive and embracing diversity

Previous restaurant leadership experience considered an asset

Key Requirements

• Previous serving experience in a full-service restaurant or bar
• Hospitality driven towards guests and team members

Opportunities

• Gain valuable leadership skills and experience
• Grow your career in our rapidly expanding company
• Cultivate your own development by working with senior leaders
• Attend leadership development seminars and conferences
• Learn about opportunities for taking part in new restaurant opens across Canada and the USA