Steward – Bar

The Second City, Inc.; Toronto; On-site; CAD 25,000 - 30,000; Part time

Job summary

The Second City, Inc. in Toronto is seeking a part-time Steward to support Front of House operations. You will assist servers and bartenders, maintain cleanliness, and help ensure smooth service before, during, and after performances.

Responsibilities include pre-show setup, serving support during shows, and end-of-night duties. Smart Serve certification is required, and a passion for hospitality is essential for success in a fast-paced venue.

Qualifications

• Passion for hospitality.
• High attention to detail.
• Ability to remain calm under pressure while working in a fast-paced environment.
• Organizational skills and ability to multi-task.
• Ability to maintain a level of professional urgency and momentum.
• Smart serve certification required.

Responsibilities

• Pre-show: Assist with set up and maintain cleanliness of the restaurant/lounge spaces; assist servers with running of food and drink orders; assist with theatre service setup; ensure QR codes are in place; help seating theatre guests as needed.
• During Show: Run drink and food orders to theatre; bussing and clearing; manage spills promptly; monitor audience behavior and alert supervisor if needed; assist with keg and beverage changes.
• End of Night: Bus and wash glassware; wipe down theatre tables and surfaces; reset dining spaces; assist with closing procedures.

Skills

Passion for hospitality

Attention to detail

Calm under pressure

Organizational skills

Multitasking

Smart serve certification

Job description

Position location: Toronto, ON
Position type: Part-Time
Compensation: $18.35 CAD hourly

About The Second City

Dedicated to entertaining, inspiring, and transforming through innovative live experiences, The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto, Second City’s Touring Theatrical companies also entertain an additional one million theatergoers a year around the globe. The Second City Training Centre is the largest school of improvisation-based arts on the planet, with brick-and-mortar locations in Chicago, Toronto, New York and a virtual division offering accessible classes online worldwide. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.

Experience Bentwood Kitchen & Bar, located within The Second City’s flagship home at One York Street, Toronto. Savour an enticing selection of delectable starters, entrees, and concessions. Serving locals and visitors alike, The Bentwood is open to all, just steps from some of Toronto’s most iconic landmarks.

Position Summary:

Under the direction of the Front of House Management Team, Stewards are responsible for ensuring all AGCO rules and regulations are being followed while serving customers. Assisting both Servers and Bartenders with additional help they will need.

Key Responsibilities:

Pre-show:

• Assist with set up & maintaining cleanliness of the restaurant/lounge spaces.
• Assist servers with running of food and drink orders to tables in the restaurant/lounge spaces.
• Assist with set up of theatre service in our service bar and kitchen.
• Wipe down all surface tops of the theatre’s tables and ensure QR codes are set in place.
• Assist the box office team in seating all theatre guests if needed, until drink and food orders are needed to be run.

During Show:

• Running any and all drink and food orders into the theatre.
• Bussing any food baskets/plates and glassware from theatre.
• Clean any spills that may occur in the theatre in a timely manner.
• Keep an eye on audience members during the show, and be the first point of contact with any customers who may be talking or disruptive. If their disruptive behaviour continues, stewards must alert the MOD and/or supervisor immediately.
• Change any kegs and pop/juice boxes to assist the bartenders.

End of Night:

• Bus all glassware and baskets/plates from theatre.
• Run all used glassware through glasswasher, polish, and redistribute to bars.
• Conduct a thorough wipe down of all theatre tables/surfaces that guests have come in contact with.
• Assist with reset of dining spaces, including bussing, wiping down tables, and replacing any moved chairs/tables to match the regular floorplan.
• Assist bartenders with any closing night procedures.
• Other duties as assigned or required.

Qualifications:

• Passion for hospitality.
• High attention to detail.
• Ability to remain calm under pressure while working in a fast-paced environment.
• Organizational skills and ability to multi-task.
• Ability to maintain a level of professional urgency and momentum.
• Restaurant experience considered an asset.
• Smart serve certification required.

Core Values:

The Second City is invested in evaluating candidate alignment with the requirements of the role and desired qualifications, as well as our core values. Our core values are:

• We are a Yes, And Ensemble
• We are all creatives
• We laugh together
• We are resilient improvisers

We are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community.

This posting is for a new vacancy. AI may be used as part of our hiring process, but all final hiring and interview decisions are made by humans.