Floor Supervisor - Retail Leader (Limeridge Mall)

JD Sports Fashion PLC; Hamilton; On-site; CAD 26,000 - 28,000; Full time

Job summary

JD Sports Fashion PLC in Hamilton, Ontario is seeking a Floor Supervisor at Limeridge Mall to support junior management and uphold store standards. You will help lead the team, drive customer service, and execute in-store initiatives.

The role requires urgency, attention to detail, and the ability to develop staff, handle inquiries, and contribute to sales KPIs. On-site, full-time with opportunities for growth within the company.

Qualifications

• Retail management experience (6 months–1 year) and a willingness to develop.
• Openness to feedback and willingness to develop.
• High sense of urgency with attention to detail.
• Motivate team to drive daily sales and meet weekly objectives.
• Ability to mitigate issues through problem-solving.
• Ability to multi-task and complete tasks in a timely manner.
• Solid knowledge of in-house and global brands (Nike, Lacoste, Adidas, The North Face).
• Strong verbal and written communication skills.
• IT skills: Outlook, Word, and Excel are assets.

Responsibilities

• Collaborating with the junior management team to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques
• Generate business results and achieve KPI through utilizing in store products
• Handling customer complaints and enquiries to provide excellent levels of customer service
• Creating innovative strategies to capitalize on sales opportunities
• Providing assistance with the maintenance of standards on the sales floor
• Encourage and foster personal progression throughout the store
• Managing associates within company guidelines, policies and procedures
• Providing assistance with the induction and training of new starters

Skills

Retail management experience

Openness to feedback

High sense of urgency

Motivate team to drive sales

Problem-solving

Multi-tasking

Verbal and written communication

Microsoft Outlook

Word

Excel

Tools

Microsoft Outlook

Word

Excel

Job description

JD Sports Fashion PLC in Hamilton, Ontario is seeking a Floor Supervisor at Limeridge Mall to support junior management and uphold store standards. You will help lead the team, drive customer service, and execute in-store initiatives.

The role requires urgency, attention to detail, and the ability to develop staff, handle inquiries, and contribute to sales KPIs. On-site, full-time with opportunities for growth within the company.