Full- Time Supervisor

JD Sports Fashion PLC; Masonville; On-site; CAD 26,000 - 28,000; Full time

Job summary

JD Sports is seeking a Supervisor for the CF Masonville Mall location in Masonville, ON. You will join the Junior Management team, provide operational support, coach staff, and help uphold store standards on the shop floor.

The role emphasizes guest service, visual merchandising, and daily KPI achievement, with opportunities to develop leadership skills and advance within the company.

Qualifications

• Retail management experience of 6 months to 1 year.
• Openness to feedback and willingness to develop.
• High sense of urgency and attention to detail.
• Motivate team to drive daily sales and meet weekly goals.
• Ability to troubleshoot and resolve issues.
• Capability to multitask and complete tasks promptly.
• Good command of verbal and written communication.

Responsibilities

• Collaborate with junior management to engage customers using visual techniques.
• Generate business results and achieve KPIs.
• Handle customer inquiries and complaints to maintain service quality.
• Create innovative strategies to capitalize on sales opportunities.
• Support maintenance of shop floor standards.
• Encourage personal progression and store development.
• Manage associates following company policies and procedures.
• Assist with induction and training of new staff.

Skills

Retail management experience

Openness to feedback

High sense of urgency

Motivate team to drive sales

Problem-solving

Multi-tasking

Verbal and written communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Department: Retail Stores

Location: Masonville, ON

Workplace Type: On-site

Job Type: Full-time, Permanent

Salary: $19 - $20 per hour

The Team

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role

Our team is looking to fulfill the role of a Supervisor at our CF Masonville Mall Location. Looking for someone with a high sense of urgency, keen eye for detail and driven mentality. The ideal candidate would be part of the store’s Junior Management team, you will provide managerial support and help maintain as well as improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Development opportunities within the junior management are vast as there is room to grow with the company in-store with leadership characteristics such as creativity, problem-solving, and adaptability.

Duties/Responsibilities

• Collaborating with the junior management team to attract, engage and motivate customers into making purchases
  in-store by using the latest visual techniques

• Generate business results and achieve key KPIs through

• Handling customer complaints and enquiries to provide excellent levels of customer service

• Creating innovative strategies to capitalize on sales opportunities

• Providing assistance with the maintenance of standards on the sales floor

• Encourage and foster personal progression throughout the store

• Managing associates within company guidelines, policies and procedures

• Providing assistance with the induction and training of new starters

Skills/Experience/Knowledge needed

• Retail management experience of a minimum of 6 months - 1 year.

• Openness to feedback and willingness to develop.

• High sense of urgency and keen eye for detail.

• Positively motivate team members to drive daily sales and meet weekly objectives.

• Ability to mitigate issues through problem-solve and troubleshoot issues.

• Ability to multi-task and complete tasks in a timely manner.

• Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.).

• Strong verbal and written communication skills.

• IT skills- Microsoft Outlook, Word and Excel is an asset.