Table Games Supervisor

Cache Creek Casino Resort; Brooks; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Great Pay

Opportunities to Grow

Gas Discounts

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Recognition Program

Free meals in our Employee Dining Room

Weekly Paychecks

Affordable Healthcare

Medical Insurance

Vision Care Insurance

401k Savings Plan

Tuition Reimbursement

Employee Discounts

Direct Deposit

Job summary

Cache Creek Casino Resort seeks a Table Games Pit Supervisor to manage the assigned pit's personnel and daily operations, ensuring service standards and regulatory compliance. You will oversee Dealers, monitor table action, and safeguard assets while coordinating with Surveillance and Pit Manager on issues.

The role includes training teammates, maintaining inventory, and handling credit markers. Strong leadership and problem-solving are essential for guest satisfaction.

Qualifications

• Two years related experience and/or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Responsibilities

• Safeguards casino assets.
• Directs and supervises Table Games Dealers and monitors table action for policy and regulatory compliance.
• Inspects cards, cubes, and tiles for damage; reports shortages to Pit Manager.
• Maintains table bank inventory through fills and credits; manages table openers/closures.
• Performs table inventory procedures at shift change.
• Issues markers within credit lines and processes marker payments.
• Controls game pace for all games in assigned pit section.
• Reviews payouts and resolves customer disputes, escalating when needed.
• Monitors game activity and guest activity; reports to the Pit Manager.
• Disciplines or commends staff; assists in training and mentoring.
• Performs computer functions for smooth department operations.
• Communicates with Surveillance and reports on gaming-related issues.

Job description

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

Performs the overall personnel and operational management of assigned Table Games pit section.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Safeguards casino assets.
• Monitors, directs, and supervises Table Games Dealers, and observes table action in assigned pit section for adherence to company policies, procedures, and various regulatory agencies regulations.
• Regularly inspects cards, cubes, and tiles in assigned section for damage or irregularities and reports to Pit Manager any requested replacements.
• Maintains proper table bank inventory through fills and credits, table openers and closures.
• Performs table inventory procedures at shift change.
• Issues markers within established credit lines for credit customers and performs marker payments.
• Controls game pace for all games in assigned pit section.
• Reviews and verifies payouts.
• Arbitrates customer disputes arising from table play and escalates to Pit Manager as needed.
• Monitors game activity and player activity through the course of the shift and reports as requested to the Pit Manager.
• Disciplines or commends, either verbally or in writing, subordinate table games employees during the shift.
• Performs all computer functions necessary for the smooth operation of the department during the shift.
• Regularly reports any recommendations or observations to the Pit Manager that will facilitate the successful operation of the shift or the property.
• Communicates with Surveillance and reviews coverage over any gaming related issue.
• Alerts Pit Manager of any qualifying "progressive" table game win.
• Ensures compliance with all Title 31 and I.R.S. reporting requirements.
• Performs other duties as assigned by the Pit Manager or above or engage in duties that are generally encompassed under the job description of a table game dealer.
• Handles customer concerns quickly and efficiently
• Possesses knowledge of company policies and handles employee concerns and needs as they arise.
• Assists in new hire and ongoing team member training.
• Utilizes interpersonal and communication skills to lead, mentor and encourage others; demonstrates R.I.C.H.; leads by example.
• Provides exceptional guest service and displays the R.I.C.H. values and 3 E's of Cache Creek Casino Resort to all guests and employees.

Supervisory Responsibilities

Directly supervises assigned employees in the Table Games department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws to include training employees, assigning, and directing work, evaluating performance, and addressing complaints and disciplinary problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education And/or Experience

Two years related experience and/or training.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram, mathematical or schedule form.

Age Requirement

Must be at least 21 years of age.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand. Employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities require adequate close and distance vision, color and peripheral vision and depth perception with the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. While performing the duties of the job, the employee is regularly exposed to fumes, secondhand smoke, and airborne particles. The noise level in the work environment is usually moderate and can occasionally be loud.