Floor Leader: Drive Sales & Customer Experience

Lush-Cosmetic; Victoria; On-site; CAD 47,279,000 - 61,463,000; Full time

Job summary

Lush-Cosmetic Victoria on Government Street is seeking a Full Time Floor Leader to support the Store Management Team. You will drive sales, manage opening/closing, and analyze results to ensure every shift delivers a stellar customer experience and smooth operations.

On the shop floor you’ll lead a team of sales associates, coach for results, run product demonstrations, and reinforce brand values like Fighting Animal Testing, Freshest Cosmetics, and 100% Vegetarian.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.

Responsibilities

• Driving Sales: Use dashboards and coaching to meet/exceed sales goals and adjust floor structure.
• Customer Experience: Deliver world-class service and product demonstrations on the shop floor.

Skills

Customer service

Sales

Cash handling

Opening/closing

Supervisory

Coaching

Feedback

Training

Problem-solving

Job description

Lush-Cosmetic Victoria on Government Street is seeking a Full Time Floor Leader to support the Store Management Team. You will drive sales, manage opening/closing, and analyze results to ensure every shift delivers a stellar customer experience and smooth operations.

On the shop floor you’ll lead a team of sales associates, coach for results, run product demonstrations, and reinforce brand values like Fighting Animal Testing, Freshest Cosmetics, and 100% Vegetarian.