Flight Booking & Customer Care Agent

Canada Job Bank; Toronto; On-site; CAD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Pension plan

Collective benefits

Job summary

Air Canada in Etobicoke, ON invites applications for a Call centre agent – customer service. The role focuses on delivering high-quality service, handling flight information, and resolving inquiries promptly. You will use Air Canada’s reservation system and must be self-motivated with strong interpersonal skills.

The position is permanent, full-time with a shift mix including day/evening/night. Language is English; a secondary school certificate is required, and a calm, patient demeanor is

Qualifications

• Fluent in English; secondary education completed.
• Prior experience in call center or customer service is an asset.
• Able to work in a fast-paced environment and handle multiple tasks.
• Strong written and verbal communication with attention to detail.
• Able to use CRM systems and standard office software efficiently.

Responsibilities

• Handle a large volume of inbound and outbound calls in a fast-paced environment.
• Respond to customer inquiries, resolve issues, and ensure satisfaction.
• Document call notes and reports in the CRM and maintain accurate records.
• Provide information on flights, fares, destinations, and booking policies accurately.
• Proactively identify issues and escalate when needed to improve service quality.

Skills

Fluent English

Time management

Communication

Customer service

Multitasking

Teamwork

Punctual

Empathy

Problem solving

Detail-oriented

Education

Secondary school graduation certificate

Tools

CRM software

Microsoft Word

Excel

Outlook

Reservation system

Job description

Air Canada in Etobicoke, ON invites applications for a Call centre agent – customer service. The role focuses on delivering high-quality service, handling flight information, and resolving inquiries promptly. You will use Air Canada’s reservation system and must be self-motivated with strong interpersonal skills.

The position is permanent, full-time with a shift mix including day/evening/night. Language is English; a secondary school certificate is required, and a calm, patient demeanor is