Customer Experience Specialist - Airport - Permanent - Proactive Recruitment

AIR CANADA; Toronto, Quebec; On-site; CAD 41,000 - 44,000; Full time

Benefits offered by this job

Travel privileges

Full-time or part-time

Health & Dental

Training & development

Job summary

Air Canada is seeking Customer Experience Specialists at the Toronto airport. You will engage with customers to ensure smooth travel, check in passengers, issue boarding passes, and provide guidance throughout the journey.

The role requires strong communication, teamwork, and a willingness to work a rotating schedule, including weekends and holidays, in a fast-paced environment.

Qualifications

• Customer service experience and strong interpersonal skills.
• Ability to work rotating shifts including weekends/holidays.
• Excellent communication and teamwork abilities.

Responsibilities

• Check in customers and issue boarding passes.
• Assist customers with schedules, connections, and information.
• Provide wheelchair and mobility assistance as needed.
• Move across the airport to serve designated work areas.

Skills

Customer service

Interpersonal skills

Communication

Job description

Location: Toronto, ON, Canada (on-site)
Starting salary: $19.88 per hour
Branch: Airports – North America
Category: Unionized staff (Unifor)
Position type: Full-time

The position

Air Canada is currently seeking Customer Experience Specialists to join its team at the Toronto airport. In this role, you will be in direct contact with our customers. You will play an important role in ensuring all our flights are ready to depart safely and on time, and in assisting customers at the airport at every moment of customer interaction during their journey.

What will your day look like?

As a Customer Experience Specialist at the Toronto airport, you will be part of a dynamic and diverse team composed of concierge agents and Air Canada representatives. You will contribute to the smooth running of the customer experience:

• Check in customers, then prepare and issue boarding passes.
• Assist customers during pre-boarding and provide information on flight schedules and connections.
• Provide assistance to customers with special needs throughout their journey and ensure they get to their boarding gate and baggage claim on time and safely.
• Stay on the move across the airport to get to the work areas to which you are assigned.

Watch this video to learn more about the role of Customer Experience Specialist: https://www.youtube.com/watch?v=KyHEfhjMl0c

Your benefits

As one of Canada's leading employers, we ensure we reward our employees well by offering many benefits:

• Air Canada employees love to travel, and our employee travel pass program is one of the most generous in the industry. You will be entitled to travel privileges for yourself and other eligible individuals once you have completed 28 weeks of service.
• The type of collaboration you would like to have with us is your choice: we offer full-time and part-time positions.
• We value your well-being, which is why we offer you and your family a wide range of benefit plans, including health and dental care plans.
• Training and development tools are also offered to help you reach your full potential.

Qualifications

Necessary skills and experience

• Availability to attend and successfully complete a five-to-seven-week full-time paid training program.
• Availability to work on a rotating shift schedule over a 24-hour period (including weekends and holidays).
• Ability to walk long distances or stand for long periods.
• Ability to lift, push, pull, and provide wheelchair service to mobility-impaired customers.
• Ability to work under tight deadlines to ensure punctuality.
• Ability to comply with Air Canada's attendance and dress code standards.
• Customer service experience and strong interpersonal skills.
• Excellent communication and teamwork skills.
• Strong ability to solve problems and find solutions in accordance with Air Canada policies and guidelines.
• Attention to safety and security.
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.
• Obligation to obtain and maintain any applicable transportation security clearance and additional clearances. Please check Transport Canada's website for more details.
• Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language requirements

The candidate must be fluent in English and one or more of the following languages: French, German, or Greek. High importance will also be given to candidates with good working knowledge of at least one of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, Arabic, Hebrew, Portuguese, Hindi, or Punjabi.

Get your career off the ground!

Don't miss this unique opportunity to participate in the growth and expansion of Canada's largest airline. Come aboard with us and watch your career take off.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion, and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to the success of our Corporation.

As an equal opportunity employer, we welcome applications from all individuals in order to build a diverse workforce representative of the diversity of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but will only communicate with those selected for the next steps.