Flexible Medical Receptionist: Patient-Focused Admin & EMR

The Peterborough Clinic; Peterborough; On-site; CAD 25,000 - 33,000; Full time

Job summary

The Peterborough Clinic is seeking Relief Medical Receptionists to cover various medical offices on an as-needed basis. You will assist physicians and patients, ensuring a welcoming environment and efficient patient flow while maintaining strict confidentiality.

Flexibility to handle multiple roles, from reception to technician tasks, is essential. Responsibilities include greeting patients, scheduling, EMR entry (EPIC), and liaison with physicians and staff.

Qualifications

• Community college diploma/certificate in Medical Office Assisting or Hospital Ward Clerk or equivalent experience.
• OHIP Billing, Accuro and Epic experience are assets.
• Ability to convey information clearly to patients.

Responsibilities

• Greet patients in person or by phone and schedule appointments to optimize satisfaction and physician time.
• Be available for shifts from 8 AM to 8 PM Monday to Friday and 9 AM to 1 PM Saturday/Sunday.
• Maintain patient confidentiality and privacy of health information.
• Process new patient information in the EMR system (EPIC) and update records.
• Liaise with referring physicians, nurses, and office staff.
• Deliver courteous service to patients and clinic staff, and follow through on promises.
• Enter medical services into the OHIP and third-party billing systems.
• Prepare and tidy exam rooms and direct patients to maintain flow.
• Schedule tests and procedures as needed.
• Assist with suite responsibilities like preparing laundry/autoclave and ordering supplies.
• Respond to emergencies and help patients in distress.
• Scan patient records for document retention.

Skills

Communication

Flexibility

Computer skills

Interpersonal skills

Oral and written communication

Education

Medical Office Assisting certificate

Hospital Ward Clerk diploma

OHIP Billing knowledge

Tools

OHIP Billing

Accuro

Epic

Job description

The Peterborough Clinic is seeking Relief Medical Receptionists to cover various medical offices on an as-needed basis. You will assist physicians and patients, ensuring a welcoming environment and efficient patient flow while maintaining strict confidentiality.

Flexibility to handle multiple roles, from reception to technician tasks, is essential. Responsibilities include greeting patients, scheduling, EMR entry (EPIC), and liaison with physicians and staff.