Fleet Supervisor

The Brick; Ottawa; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Brick is seeking an experienced Fleet Supervisor to lead our delivery and warehouse operations, ensuring top in‑home service and strong leadership for drivers, helpers, dispatchers, and warehouse teams.

You will oversee dispatch, route planning, customer service, delivery execution, and daily staffing while coaching and developing staff to meet performance goals in a fast‑paced environment.

Qualifications

• Minimum two years of supervisory experience in fleet, transportation, in-home delivery, logistics, or warehouse operations.
• Valid driver’s licence with a satisfactory driver’s abstract.
• Knowledge of fleet operations, dispatching, routing, delivery procedures, and warehouse processes.
• Strong coaching, conflict‑resolution, problem‑solving, and decision‑making abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.

Responsibilities

• Lead daily fleet operations, including dispatch, route planning, customer service, delivery execution, and end‑of‑day reconciliation.
• Supervise, coach, motivate, and support drivers, helpers, dispatch staff, and warehouse employees.
• Plan staffing requirements and coordinate daily work assignments to meet delivery volumes and operational needs.
• Recruit, interview, hire, train, and develop employees.
• Conduct performance evaluations and address attendance, conduct, and performance concerns promptly and professionally.
• Review and approve employee hours, payroll records, overtime, vacation requests, and attendance information within established deadlines.
• Oversee product sorting, route staging, loading, and preparation of merchandise for delivery.
• Supervise warehouse offload and cash‑in teams following the completion of deliveries.
• Complete daily stock checks and balance inventory with receiving and delivery reports.
• Verify drivers’ paperwork, cash collections, delivery documents, and returned merchandise.

Skills

Leadership

Coaching

Communication

Organization

Problem solving

Customer service

Time management

Microsoft Office

Tools

Outlook

Excel

Word

Job description

We are seeking an experienced and motivated Fleet Supervisor to lead our delivery and warehouse operations. The successful candidate will be responsible for maintaining the highest standards of in-home delivery service while providing strong leadership to drivers, helpers, dispatchers, and warehouse teams.

Key Responsibilities

• Ensure the highest standard of customer service and in-home delivery is consistently achieved.
• Lead daily fleet operations, including dispatch, route planning, customer service, delivery execution, and end‑of‑day reconciliation.
• Supervise, coach, motivate, and support drivers, helpers, dispatch staff, and warehouse employees.
• Plan staffing requirements and coordinate daily work assignments to meet delivery volumes and operational needs.
• Recruit, interview, hire, train, and develop employees.
• Conduct performance evaluations and address attendance, conduct, and performance concerns promptly and professionally.
• Review and approve employee hours, payroll records, overtime, vacation requests, and attendance information within established deadlines.
• Oversee product sorting, route staging, loading, and preparation of merchandise for delivery.
• Supervise warehouse offload and cash‑in teams following the completion of deliveries.
• Complete daily stock checks and balance inventory with receiving and delivery reports.
• Verify drivers’ paperwork, cash collections, delivery documents, and returned merchandise.
• Conduct driver load‑out and check‑in processes, ensuring all required documentation is accurate and complete.
• Monitor delivery performance, productivity, customer satisfaction, damages, and failed deliveries.
• Investigate customer concerns, delivery issues, product damages, shortages, and operational discrepancies.
• Promote a positive, respectful, accountable, and team‑oriented workplace.
• Conduct regular team meetings, safety talks, coaching sessions, and operational updates.
• Ensure compliance with company policies, health and safety requirements, transportation regulations, and Hours‑of‑Service requirements.
• Monitor vehicle condition and coordinate preventive maintenance, inspections, and repairs.
• Ensure daily vehicle inspections are completed, and defects are reported and addressed.
• Monitor the use of company vehicles, fuel, equipment, and other operational resources.
• Identify opportunities to reduce costs, improve productivity, and strengthen delivery performance.
• Review operational reports and provide management with updates regarding staffing, fleet performance, service levels, and expenses.
• Support management with audits, investigations, corrective‑action plans, and other operational initiatives.
• Perform other duties as assigned to support the needs of the business.

Qualifications

• Minimum two years of supervisory experience in fleet, transportation, in‑home delivery, logistics, or warehouse operations.
• Demonstrated leadership experience managing drivers, helpers, dispatchers, or warehouse employees.
• Valid driver’s licence with a satisfactory driver’s abstract.
• Knowledge of fleet operations, dispatching, routing, delivery procedures, and warehouse processes.
• Experience reviewing payroll, timekeeping, attendance, and scheduling records.
• Strong coaching, conflict‑resolution, problem‑solving, and decision‑making abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Customer‑focused approach with the ability to resolve concerns professionally.
• Working knowledge of Microsoft Office programs, including Outlook, Excel, and Word.
• Familiarity with transportation‑management, payroll, routing, or warehouse‑management systems is an asset.
• Knowledge of applicable health and safety and transportation regulations.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays when operationally required.
• Ability to safely lift and carry merchandise weighing more than 30 lb when required.
• Position type: Full‑time, salaried
• Schedule: Based on operational requirements
• Work environment: Fleet, warehouse, and in‑home delivery operations

The ideal candidate is a hands‑on leader who takes ownership, builds strong teams, maintains operational discipline, and delivers excellent results for both customers and the business.