Fleet Maintenance Coordinator

Summit Fleet; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Fleet Maintenance Coordinator to join their dynamic team. This role is pivotal in maintaining operational efficiency for fleet vehicles, requiring a strong customer service focus and critical thinking skills. You will be responsible for authorizing repair work, liaising with stakeholders, and ensuring accurate data management. The company prides itself on a fun and professional work environment, offering job training and advancement opportunities. If you thrive in fast-paced settings and have a passion for customer service, this is the perfect opportunity for you to make a significant impact.

Benefits

Life and Disability Insurance

Paid vacation

Employee Vehicle Purchase Program

Group Retirement Savings Program

Employee Assistance Program

Job training and advancement opportunities

Qualifications

• Strong customer service focus and critical thinking abilities.
• Excellent communication skills and attention to detail.

Responsibilities

• Authorize service and repair work, liaising with customers and vendors.
• Provide exceptional service and manage repair authorization requests.

Skills

Customer Service

Problem-solving

Attention to Detail

Time Management

Communication Skills

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) we are always looking to expand and grow our business and are currently looking to add a qualified FLEET MAINTENANCE COORDINATOR to our team at Summit Fleet. If you have got the horsepower to join a fast-paced environment and hit our high standards – apply today!

The FLEET MAINTENANCE COORDINATOR will join the Summit Fleet Operations team, playing a key role in helping our customers keep their vehicles well maintained and operational.

Responsibilities

• Authorize service and repair work and liaise with customers and vendors to keep fleet operations moving efficiently
• Provide exceptional service to both internal and external stakeholders
• Handle both incoming and outbound calls and send emails in a professional, personable and accurate manner while maintaining effective response times
• Determine the course of action for each request based on pre-established guidelines, customer policies & procedures
• Analyze and record repair authorization requests
• Provide repair and maintenance recommendations
• Review vehicle maintenance history to ensure the accuracy of repair estimates
• Ensure all repair information and system data is recorded accurately and in a timely manner
• Negotiate savings with vendors where possible
• Manage Summit Fleet MasterCard activations and overrides

Requirements

• The right personality – “fit” within our team is very important
• Possess a strong Customer Service focus with a desire to exceed customer expectations
• Critical thinker with strong problem-solving abilities
• Strong attention to detail and accuracy
• Excellent time management skills, able to prioritize tasks and requests
• Intermediate knowledge of Excel, Word, and Outlook
• Exceptional communication skills, both oral and written
• Ability to work in a fast-paced environment
• Service or mechanical experience is an asset

Compensation and Benefits

• Life and Disability Insurance
• Paid vacation
• Employee Vehicle Purchase Program
• Group Retirement Savings Program, after 1 year
• Employee Assistance Program
• Fun, friendly, professional work environment
• Job training and advancement opportunities