Fleet Maintenance Coordinator

Tech9; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in automotive retail is seeking a Fleet Maintenance Coordinator to enhance their Summit Fleet Operations team. This role is crucial for maintaining customer satisfaction by ensuring vehicles are well-maintained and operational. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional customer service and communication skills. Responsibilities include authorizing service requests, liaising with vendors, and providing maintenance recommendations. Join a dynamic team that values your contributions and offers opportunities for growth and advancement in a supportive work environment.

Benefits

Life and Disability Insurance

Paid Vacation

Employee Vehicle Purchase Program

Group Retirement Savings Program

Employee Assistance Program

Job Training and Advancement Opportunities

Qualifications

• Strong customer service focus and critical thinking skills are essential.
• Experience in service or mechanical roles is an asset.

Responsibilities

• Authorize service and repair work while liaising with customers and vendors.
• Provide exceptional service and maintain accurate repair information.

Skills

Customer Service

Problem-solving

Attention to Detail

Time Management

Communication Skills

Education

High School Diploma

Service or Mechanical Experience

Tools

Excel

Word

Outlook

Job description

Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years)we are always looking to expand and grow our businessand are currently looking to add a qualifiedFLEET MAINTENANCE COORDINATORto our team at Summit Fleet. If you have got the horsepower to join a fast-paced environment and hit our high standards – apply today!

The FLEET MAINTENANCE COORDINATOR will join the Summit Fleet Operations team, playing a key role in helping our customers keep their vehicles well maintained and operational.

Responsibilities

The main area of responsibility will consist of authorizing service and repair work as well as liaising with customers and vendors to keep fleet operations moving efficiently. Providing exceptional service to both internal and external stakeholders is an important accountability that is also part of this role. Other areas of responsibility can include but are not limited to:

• Handle both incoming and outbound calls and sending emails in a professional, personable and accurate manner while maintaining effective response times
• Determine the course of action for each request based on pre-established guidelines, customer policies & procedures
• Analyze and record repair authorization requests
• Provide repair and maintenance recommendations
• Review vehicle maintenance history to ensure the accuracy of repair estimate
• Ensure all repair information and system data is recorded accurately and in a timely manner
• Negotiate savings with vendors where possible
• Summit Fleet MasterCard activations and overrides

Requirements

• The right personality – “fit’ within our team is very important
• Possess a strong Customer Service focus with a desire to exceed customer expectations
• Critical thinker with strong problem-solving abilities
• Strong attention to detail and accuracy
• Excellent time management skills, able to prioritize tasks and requests
• Intermediate knowledge of Excel, Word, and Outlook
• Exceptional communication skills, both oral and written
• Ability to work in a fast-paced environment
• Service or mechanical experience is an asset

Compensation and Benefits

In addition to competitive pay, we offer our employees;

• Life and Disability Insurance
• Paid vacation
• Employee Vehicle Purchase Program
• Group Retirement Savings Program, after 1 year
• Employee Assistance Program
• Fun, friendly, professional work environment
• Job training and advancement opportunities