Fixed Operations Manager

Dilawri Group; Vancouver; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

The Fixed Operations Manager at Dilawri Vancouver will lead both the Service and Parts departments, driving operational excellence, profitability, and a superior customer experience. Reporting to the General Manager, you will set direction, mentor teams, and ensure compliance with all standards.

Compensation for this position is commission-based, with opportunities to influence earnings through performance, customer outcomes, and departmental results within a premier automotive group.

Qualifications

• 2-4 years of experience in a high-volume Fixed Operations environment, preferably within a luxury automotive dealership.
• Strong leadership and people management skills.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee Service and Parts departments, ensuring profitability and customer satisfaction.
• Maintain compliance with all legislation, bylaws, and manufacturer standards.
• Develop and manage annual operating budgets for Service and Parts.
• Mentor departmental teams to foster a high-performance culture.

Skills

Leadership

Customer service

Operations management

Budgeting

Warranty knowledge

CDK experience

Tools

CDK

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada's largest automotivegroup and one of Canada's Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world's mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

The Fixed Operations Manager is a key leadership roleresponsible for overseeing both the Service and Parts Departments at Dilawri Vancouver,ensuring operational excellence, strong profitability, and an exceptionalcustomer experience. Reporting to the General Manager, this position providesstrategic direction, leads departmental teams, and maintains compliance withall manufacturer, federal, provincial, and municipal standards.

The Fixed Operations Manager plays a critical role indriving departmental performance, enhancing customer satisfaction, andsupporting the dealership's overall business objectives.

Compensation for this position is commission based.

Primary Duties and Responsibilitie

Leadership & Operational Management

• Supervise, direct, and lead all aspects of theService and Parts departments, ensuring operational efficiency and teamperformance.
• Maintain profitability across both departmentswhile controlling expenses within approved budgets.
• Develop departmental objectives in collaborationwith the General Manager, Service Manager, and Parts Manager.
• Prepare and manage the annual operating budgetsfor Service and Parts.
• Develop and implement marketing strategies toattract new customers and retain existing ones.
• Ensure compliance with all relevant legislationand bylaws, including hazardous waste handling and disposal.
• Provide mentorship, coaching, and direction todepartmental teams to foster a high-performance culture.

Service Department Responsibilities

• Maintain a high Customer Satisfaction Index(CSI) rating at all times.
• Oversee warranty compliance, ensuring accuracyand profitability in all claims.
• Interpret, communicate, and enforce manufacturerwarranty conditions and policies.
• Monitor the quality of repair work, ensuringadherence to strict dealership and manufacturer standards.
• Recommend new tools, equipment, and processimprovements to enhance operational effectiveness.
• Prepare and maintain labour cost lists forroutine maintenance operations.
• Reduce comebacks and ensure consistent deliveryof top-quality repair service.

Parts Department Responsibilities

• Oversee purchasing, selling, stocking, pricing,and inventory management of all parts.
• Ensure compliance with legal and ethicalpractices in receipting, costing, and selling.
• Track merchandising, marketing, and promotionalprograms for maximum effectiveness.
• Conduct regular inventory counts and maintainaccurate records of obsolescence, core returns, and exceptional orders.
• Ensure proper implementation of manufacturerwarranty ordering and return policies.
• Establish pricing parameters to generatesufficient gross profit for all customer categories.
• Reconcile monthly inventory and provide requiredreporting to the Accounting Department.
• Manage vendor relationships and negotiatecompetitive pricing, leveraging all available discount programs.

Qualifications Required

• 2-4 years of experience in a high-volume FixedOperations environment, preferably within a luxury automotive dealership.
• Strong customer service abilities and acommitment to maintaining high CSI performance.
• Comprehensive knowledge of the operation,repair, and maintenance of domestic and imported vehicles.
• Strong leadership and people management skillswith the ability to motivate and support departmental teams.
• Excellent written and verbal communicationskills.
• Strong organizational skills and attention todetail.
• Proficiency with computers; experience with CDKis an asset.
• Full Class 5 driver's licence with a cleandriving record.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.