Financial Services Specialist

Pfaff Automotive Partners Inc.; Markham; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

$100,000+ annual earning opportunity

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development & Growth Op‑s

Vehicle Purchase Discounts

Employee Assistance & Wellness Program

Job summary

Pfaff Automotive Partners in Markham, ON, is seeking an experienced Financial Services Specialist to conduct scheduled F&I consultations by phone and video, presenting protection products and solutions, and closing sales with a premium customer experience.

The role focuses on engaging customers remotely, building value, and achieving sales targets while the dealership handles documentation and funding.

Qualifications

• Proven automotive F&I sales experience.
• Strong gross profit per vehicle results.
• Demonstrated product penetration performance.
• Consistent deal volume and closing rates.
• Proven ability to meet or exceed F&I sales targets.
• Experience engaging and closing customers through phone, video, or similar channels.
• Excellent communication and customer relationship-building abilities.
• Solid knowledge of automotive F&I and protection products.
• Ability to independently manage opportunities, appointments, follow-ups, and sales activity in a results-driven environment.

Responsibilities

• Conduct scheduled F&I consultations by phone and video.
• Review opportunities daily and prioritize follow-up activity.
• Present protection products and F&I solutions based on customer needs.
• Build value and communicate product features and benefits.
• Handle questions, overcome objections, and close F&I sales.
• Follow up on opportunities where consultations were not completed.
• Re-engage customers to maximize F&I sales opportunities.
• Track sales through the store handoff process and ensure follow-through.
• Collaborate with dealership team to ensure smooth handoff after consultations.

Skills

Automotive F&I sales

Phone & video consultations

Objection handling

Closing skills

Follow-up discipline

Job description

Financial Services Specialist

BMW Markham, Markham, ON L3R 5M2

Financial Services Specialist

Drive Your F&I Career Forward with Pfaff Automotive

BMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team.

This is a unique opportunity for a proven automotive F&I professional who thrives on building value, overcoming objections, and closing sales while delivering a premium customer experience.

This is not a traditional in-dealership F&I Manager position. The Financial Services Specialist will primarily conduct scheduled customer consultations by phone and video , presenting protection products and F&I solutions and successfully closing sales through these channels.

Please note: References to “remote” consultations in this posting refer specifically to customer interactions conducted by phone and video. The work-location arrangement for this position should not be characterized as remote at this time.

Our dealership team will manage document verification, contracts, signatures, and funding , allowing you to focus on customer engagement, identifying opportunities, building value, and maximizing F&I product sales.

What You’ll Do

• Conduct scheduled F&I customer consultations by phone and video
• Review available customer and sales opportunities each day and prioritize follow-up activity
• Present protection products and F&I solutions based on individual customer needs
• Build value and confidently communicate product features and benefits
• Handle customer questions, overcome objections, and close F&I product sales
• Follow up on customer opportunities where appointments were not booked or scheduled consultations were not completed
• Re-engage customers as appropriate to maximize available F&I sales opportunities
• Track product sales through the store handoff process to support visibility and follow-through
• Partner closely with the dealership team to ensure a smooth handoff following each customer consultation
• Consistently work toward established sales, gross profit, and product penetration objectives
• Maintain accurate customer, appointment, follow-up, and sales information
• Deliver a professional, premium customer experience throughout every interaction

What You’ll Bring

We are seeking a strong automotive Business Manager/F&I professional with proven, measurable sales results.

Successful candidates should be prepared to demonstrate performance in areas such as:

• Proven automotive F&I sales experience
• Strong gross profit per vehicle results
• Demonstrated product penetration performance
• Consistent deal volume
• Proven ability to meet or exceed F&I sales targets
• Experience engaging and closing customers through phone, video, or similar consultation channels
• Exceptional objection-handling and closing skills
• Strong follow-up skills with the ability to capitalize on missed or incomplete opportunities
• Excellent communication and customer relationship-building abilities
• Solid knowledge of automotive F&I and protection products
• Ability to independently manage opportunities, appointments, follow-ups, and sales activity in a results-driven environment

Please note: Strong F&I administrative or paperwork experience alone is not sufficient for this position. We are seeking a proven sales-focused F&I professional who can demonstrate the ability to identify opportunities, build value, overcome objections, follow up effectively, and close business.

Schedule

Candidates must have flexibility to work:

• Afternoons
• Evenings
• Saturdays

Total Rewards

BMW & MINI Markham offers a comprehensive benefits package designed to support you and your family, with options that include:

• $100,000+ annual earning opportunity for a strong performer
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices thatare in compliance withthe Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, pleaseindicatethis in your application.