Financial Services Specialist

Pfaff Auto Group; Markham; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Paid Holidays & PTO

Disability Coverage

Life Insurance

RRSP Plans

Stock Purchase Plan

Growth Opportunities

Vehicle Purchase Discounts

Employee Wellness Programs

Job summary

BMW & MINI Markham seeks an experienced Financial Services Specialist to lead scheduled F&I consultations by phone and video, presenting protection products and funding options while closing sales.

You will manage follow-ups, track opportunities, and collaborate with the dealership team to ensure smooth handoffs after each consultation, delivering a premium customer experience. A proven track record in automotive F&I and strong skills are required.

Qualifications

• Proven automotive F&I sales experience.
• Strong gross profit per vehicle results.
• Product penetration performance.
• Consistent deal volume and target attainment.
• Experience engaging and closing customers through phone, video, or similar channels.
• Exceptional objection-handling and closing skills.
• Strong follow-up and opportunity management.
• Excellent communication and relationship-building abilities.
• Solid knowledge of automotive F&I and protection products.
• Ability to independently manage opportunities, appointments and sales activity.

Responsibilities

• Conduct scheduled F&I consultations by phone and video.
• Present protection products and F&I solutions based on customer needs.
• Track product sales through the store handoff process.
• Collaborate with dealership team for smooth handoffs after consultations.
• Maintain accurate customer, appointment, follow-up and sales information.
• Deliver a premium customer experience throughout every interaction.

Skills

F&I sales experience

Closing skills

Objection handling

Follow-up skills

Phone/video sales

Customer relationship

Communication skills

Job description

BMW & MINI Markham is looking for an experienced, results-driven **Financial Services Specialist** to join our team.This is a unique opportunity for a proven automotive F&I professional who thrives on building value, overcoming objections, and closing sales while delivering a premium customer experience. **This is not a traditional in-dealership F&I Manager position.** The Financial Services Specialist will primarily conduct **scheduled customer consultations by phone and video**, presenting protection products and F&I solutions and successfully closing sales through these channels. **Please note:** References to “remote” consultations in this posting refer specifically to **customer interactions conducted by phone and video**. The work-location arrangement for this position should not be characterized as remote at this time. Our dealership team will manage **document verification, contracts, signatures, and funding**, allowing you to focus on customer engagement, identifying opportunities, building value, and maximizing F&I product sales.**What You’ll Do*** Conduct scheduled F&I customer consultations by **phone and video*** Review available customer and sales opportunities each day and prioritize follow-up activity* Present protection products and F&I solutions based on individual customer needs* Build value and confidently communicate product features and benefits* Handle customer questions, overcome objections, and close F&I product sales* Follow up on customer opportunities where **appointments were not booked or scheduled consultations were not completed*** Re-engage customers as appropriate to maximize available F&I sales opportunities* Track product sales through the **store handoff process** to support visibility and follow-through* Partner closely with the dealership team to ensure a smooth handoff following each customer consultation* Consistently work toward established sales, gross profit, and product penetration objectives* Maintain accurate customer, appointment, follow-up, and sales information* Deliver a professional, premium customer experience throughout every interaction**What You'll Bring** We are seeking a strong automotive Business Manager/F&I professional with proven, measurable sales results. Successful candidates should be prepared to demonstrate performance in areas such as:* Proven **automotive F&I sales experience*** Strong **gross profit per vehicle** results* Demonstrated **product penetration** performance* Consistent **deal volume*** Proven ability to meet or exceed F&I sales targets* Experience engaging and closing customers through **phone, video, or similar consultation channels*** Exceptional objection-handling and closing skills* Strong follow-up skills with the ability to capitalize on missed or incomplete opportunities* Excellent communication and customer relationship-building abilities* Solid knowledge of automotive F&I and protection products* Ability to independently manage opportunities, appointments, follow-ups, and sales activity in a results-driven environment**Please note:** Strong F&I administrative or paperwork experience alone is not sufficient for this position. We are seeking a proven **sales-focused F&I professional** who can demonstrate the ability to identify opportunities, build value, overcome objections, follow up effectively, and close business. **Schedule**Candidates must have flexibility to work:* Afternoons* Evenings* Saturdays**Total Rewards** BMW & MINI Markham offers a comprehensive benefits package designed to support you and your family, with options that include: * **$100,000+ annual earning opportunity for a strong performer*** Medical, Dental and Vision Plans* Paid Holidays & PTO* Disability Coverage* Life Insurance* RRSP Plans* Employee Stock Purchase Plan* Professional Development & Growth Opportunities* Vehicle Purchase Discounts* Employee Assistance & Wellness Programs