Financial Services Specialist

BMW Markham; Markham; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP Plans

Employee Stock Purchase Plan

Professional development

Job summary

Pfaff Automotive Partners – BMW Markham seeks an experienced Financial Services Specialist to drive F&I product sales through phone and video consultations, while delivering a premium customer experience. You will present protection products, overcome objections, and close business, focusing on building value and maximizing revenue.

The role emphasizes customer engagement and a strong collaboration with the dealership team to ensure smooth handoffs.

Qualifications

• Proven automotive F&I professional with measurable sales results.
• Strong gross profit per vehicle results.
• Demonstrated product penetration performance.
• Proven ability to meet or exceed F&I sales targets.
• Exceptional objection-handling and closing skills.
• Excellent communication and customer-relationship abilities.

Responsibilities

• Conduct scheduled F&I customer consultations by phone and video.
• Present protection products and F&I solutions based on customer needs.
• Build value and communicate product features and benefits.
• Handle questions, overcome objections, and close F&I product sales.
• Follow up on opportunities and re-engage customers to maximize opportunities.
• Collaborate with dealership team to ensure smooth handoff after consultations.

Skills

F&I sales experience

Closing skills

Phone/video consultations

Communication

Follow-up capability

Job description

Financial Services Specialist-BMW Markham, Markham, ON L3R 5M2Financial Services SpecialistDrive Your F&I Career Forward with Pfaff AutomotiveBMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team.This is a unique opportunity for a proven automotive F&I professional who thrives on building value, overcoming objections, and closing sales while delivering a premium customer experience.This is not a traditional in-dealership F&I Manager position. The Financial Services Specialist will primarily conduct scheduled customer consultations by phone and video, presenting protection products and F&I solutions and successfully closing sales through these channels.Please note: References to “remote” consultations in this posting refer specifically to customer interactions conducted by phone and video. The work-location arrangement for this position should not be characterized as remote at this time.Our dealership team will manage document verification, contracts, signatures, and funding, allowing you to focus on customer engagement, identifying opportunities, building value, and maximizing F&I product sales.What You’ll DoConduct scheduled F&I customer consultations by phone and videoReview available customer and sales opportunities each day and prioritize follow-up activityPresent protection products and F&I solutions based on individual customer needsBuild value and confidently communicate product features and benefitsHandle customer questions, overcome objections, and close F&I product salesFollow up on customer opportunities where appointments were not booked or scheduled consultations were not completedRe-engage customers as appropriate to maximize available F&I sales opportunitiesTrack product sales through the store handoff process to support visibility and follow-throughPartner closely with the dealership team to ensure a smooth handoff following each customer consultationConsistently work toward established sales, gross profit, and product penetration objectivesMaintain accurate customer, appointment, follow-up, and sales informationDeliver a professional, premium customer experience throughout every interactionWhat You'll BringWe are seeking a strong automotive Business Manager/F&I professional with proven, measurable sales results.Successful candidates should be prepared to demonstrate performance in areas such as:Proven automotive F&I sales experienceStrong gross profit per vehicle resultsDemonstrated product penetration performanceConsistent deal volumeProven ability to meet or exceed F&I sales targetsExperience engaging and closing customers through phone, video, or similar consultation channelsExceptional objection-handling and closing skillsStrong follow-up skills with the ability to capitalize on missed or incomplete opportunitiesExcellent communication and customer relationship-building abilitiesSolid knowledge of automotive F&I and protection productsAbility to independently manage opportunities, appointments, follow-ups, and sales activity in a results-driven environmentPlease note: Strong F&I administrative or paperwork experience alone is not sufficient for this position. We are seeking a proven sales-focused F&I professional who can demonstrate the ability to identify opportunities, build value, overcome objections, follow up effectively, and close business.ScheduleCandidates must have flexibility to work:AfternoonsEveningsSaturdaysTotal RewardsBMW & MINI Markham offers a comprehensive benefits package designed to support you and your family, with options that include:$100,000+ annual earning opportunity for a strong performerMedical, Dental and Vision PlansPaid Holidays & PTODisability CoverageLife InsuranceRRSP PlansEmployee Stock Purchase PlanProfessional Development & Growth OpportunitiesVehicle Purchase DiscountsEmployee Assistance & Wellness ProgramsWe thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment processPfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.Key Words: Automotive, F&I, Finance Manager, Finance Director, Lead F&I, Finance Lead, Automotive Finance Manager, F&I Manager, Finance & Insurance Manager, F&I Director, Business Manager, Automotive Business Manager, Dealership Finance Manager, Finance and Insurance Manager, Sales & Finance Manager, Automotive Financial Service Manager, Business Office Manager, Subprime Finance Manager, Prime Finance Manager, F/I Manager, Sub -Prime Manager, Subprime