Assistant Service Manager

Pfaff Auto Group; Markham; Hybrid; CAD 110,000 - 130,000; Full time

Benefits offered by this job

Health Benefits

Vacation and Paid Time Off

Growth Potential

Competitive Compensation

Job summary

BMW Markham, part of Pfaff Auto Group, seeks an Assistant Service Manager to lead service operations and develop the team. You will help implement processes, monitor performance, and ensure top-tier customer experiences in a luxury dealership setting.

The role focuses on fostering teamwork, maintaining manufacturer standards, and driving department profitability while supporting warranty compliance and service excellence.

Qualifications

• Minimum 2 years of experience in automotive service advisory or similar role.
• Strong knowledge of repair processes, maintenance procedures, and warranties.
• Experience leading or coaching a team is a plus.
• Excellent customer service and communication skills.
• Able to thrive in a fast-paced, customer-focused environment.
• Valid Ontario driver's license.

Responsibilities

• Assist with recruiting, onboarding, training, coaching, and mentoring service department staff.
• Support the monitoring and evaluation of employee performance and development.
• Promote a culture focused on teamwork, professionalism, and exceptional customer service.
• Ensure effective communication between the service department and other dealership departments.
• Address customer concerns and complaints promptly and professionally.
• Assist in implementing and maintaining service processes, policies, and manufacturer standards.
• Help drive customer retention initiatives and customer satisfaction performance.
• Monitor workflow efficiency and assist in achieving departmental profitability goals.
• Support warranty compliance, repair order accuracy, and operational best practices.
• Perform additional duties as assigned to support the success of the dealership.

Skills

Customer service

Communication

Leadership

Problem solving

Time management

Attention to detail

Job description

**BMW Markham** is seeking a motivated and customer-focused **Assistant Service Manager** to join our growing team. If you have a passion for delivering an exceptional client experience, a strong understanding of automotive service operations, and a desire to lead and develop others, this opportunity could be the perfect fit.As part of one of Canada's premier luxury automotive dealerships, you'll play a key role in supporting service operations, fostering customer loyalty, and helping to drive department success.The Assistant Service Manager supports the Service Manager in overseeing daily department operations, developing team performance, enhancing customer satisfaction, and achieving service department objectives. This role serves as a leader within the service team, helping ensure operational excellence and an outstanding ownership experience for every customer.**Here’s What You’ll be Doing:*** Assist with recruiting, onboarding, training, coaching, and mentoring service department staff.* Support the monitoring and evaluation of employee performance and development.* Promote a culture focused on teamwork, professionalism, and exceptional customer service.* Ensure effective communication between the service department and other dealership departments.* Address customer concerns and complaints promptly and professionally.* Assist in implementing and maintaining service processes, policies, and manufacturer standards.* Help drive customer retention initiatives and customer satisfaction performance.* Monitor workflow efficiency and assist in achieving departmental profitability goals.* Support warranty compliance, repair order accuracy, and operational best practices.* Perform additional duties as assigned to support the success of the dealership.**Skills and Qualifications*** Minimum of **2 years of experience** in an automotive Service Advisor, Assistant Service Manager, or similar role.* Strong knowledge of automotive repair processes, maintenance procedures, and warranty administration.* Previous leadership or team coaching experience is considered an asset.* Excellent customer service, communication, and relationship-building skills.* Strong problem-solving and conflict resolution abilities.* Exceptional organizational and time-management skills.* Ability to thrive in a fast-paced, customer-focused environment.* Valid Ontario driver's license with a clean driving record.**Why Work For Pfaff?*** **Competitive Compensation** - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.* **Health Benefits** – full-time employees have access to health, dental, long-term disability and life insurance.* **Vacation and Paid Time Off** - in addition to vacation, you are eligible for personal days and are also given the opportunity to purchase PTO (paid time off) days. All proceeds are donated to charity!* **Growth Potential** – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.Pay: $110k to $130k annuallyVacancy: This is an existing vacancy.We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.Please note: We do *not* use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment processPfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.