Financial Services Customer Advocate

Tim's Financial; Port Alberni; Remote; CAD 23,000 - 32,000; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

Employee discounts

24/7 healthcare with Virtual Doctor

Customizable benefits package

Birthday off PAID

Vacation and personal days

Job summary

goeasy is hiring a Financial Service Representative to welcome customers in person, over the phone, and via email. You will assess needs, recommend appropriate lending products, and help customers build credit while pursuing cross-sales opportunities.

The role emphasizes compassionate customer service, sales drive, and accurate processing of applications. Background checks and legal eligibility to work in Canada are required, with opportunities for performance-based bonuses.

Qualifications

• Excellent communicator with strong people skills.
• Experience in a customer-facing environment, comfortable with calls and email.
• Strong objection handling and negotiation abilities.

Responsibilities

• Build strong relationships by welcoming and engaging customers in person, over the phone, and by email.
• Understand customer needs and match them to suitable financial products.
• Educate customers to achieve their financial goals and improve their credit.
• Capitalize on cross-sales and add-on products.
• Manage collections activities for past due accounts.
• Secure accurate information to fulfill customer applications with attention to detail.

Skills

Excellent communicator

Customer-facing experience

Objection handling

Sales oriented

Negotiation skills

Job description

goeasy is hiring a Financial Service Representative to welcome customers in person, over the phone, and via email. You will assess needs, recommend appropriate lending products, and help customers build credit while pursuing cross-sales opportunities.

The role emphasizes compassionate customer service, sales drive, and accurate processing of applications. Background checks and legal eligibility to work in Canada are required, with opportunities for performance-based bonuses.