Financial Service and Collections Representative

SinglePoint Group International Inc; Toronto; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Immigration support

Medical & dental benefits

Perkopolis discounts

Insurance discounts

Career development

Job summary

SinglePoint Group International Inc in Toronto, Ontario is seeking Financial Service and Collections Representatives to handle inbound and outbound calls aimed at past-due accounts, and to secure payment arrangements that bring balances current. The role emphasizes professionalism, customer care, and urgent resolution.

This is a full-time, hybrid position with a flexible shift schedule across multiple days, and starts with remote training when required.

Qualifications

• Strong communication and written skills.
• Ability to multitask in a high-volume environment.
• Experience in banking or collections is an asset.
• Willing to learn and grow within the business.
• Minimum 1 year in a call centre is an asset.

Responsibilities

• Handle inbound and outbound calls regarding past-due accounts.
• Facilitate payment arrangements to bring balances current.
• Provide professional and respectful customer service.
• Protect customer privacy and data.
• Aim to meet and exceed individual targets.

Skills

Strong communication

Multitasking

Computer navigation

Customer service

Attention to detail

Tools

Phone system

CRM software

Job description

Posting Details

Posted on November 10, 2026.

Locations

Showing 1 location
Toronto, ON M2J1R4, CAN

• Hybrid
• Collections
• Full-Time
• Requisition #: FINAN002528

Description

The Financial Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.

We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. We are actively seeking talented individuals who possess the skills and drive to excel alongside us. Join our team and embark on a rewarding journey of personal and professional growth with SinglePoint!

November 30, 2026.

Successful candidates MUST be available to start. This position is temporarily remote (train and work from home) based on the Client’s directive.

We have a permanent full-Time opportunity in Ontario. This is a full-time opportunity. Our business operates between Monday-Friday 7:00 AM - 11:00 PM ET, Saturday 8:00 AM - 8:00 PM ET, Sunday 1:00 PM - 8:00 PM ET,and this role requires flexibility within those hours.

You must be available to work any 5 consecutive days based on one of the following schedule options, with shifts starting at either 12:00 PM ET or 3:15 PM ET:

• Tuesday to Saturday
• Wednesday to Sunday
• Saturday to Wednesday
• Sunday to Thursday

Perks:

• Support with immigration and PR applications (responsibilities for this job align with unit group 63102 - Financial Services Representative)
• Medical and Dental Benefits or tax-free cash incentive after training
• Perkopolis discount program
• Exclusive insurance discounts through Wave Insurance Group
• Career and leadership development

Responsibilities:

• Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
• Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
• Resolve customer account discrepancies
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations

What Are We Looking For?

• Have strong communication and computer navigation skills
• Have the ability to multi task efficiently
• Banking or collections experience is an asset
• Is committed and willing to learn and grow within the business
• One year of experience working in a high volume call centre environment is an asset
• Must be available to work flexible shifts

Compensation:

• Hourly rate of $18.00/hour

Join a winning team today!

We are an equal-opportunity employer.

Accommodations are available upon request at any point in the selection process.

SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers. #HP