Bilingual French Financial Service and Collections Representative

SinglePoint Group International Inc; Toronto; Hybrid; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Medical and Dental Benefits

Perkopolis discount program

Exclusive insurance discounts through

Career and leadership development

Job summary

SinglePoint Group International Inc in Ontario seeks a Bilingual French Financial Service and Collections Representative. You will handle inbound and outbound calls on past-due accounts, delivering professional service while arranging payments to bring balances current.

This is a permanent full-time role in Toronto with hybrid work. Training may be remote initially; schedule flexibility is required across multiple shifts and five consecutive days.

Qualifications

• Fluency in French and English is required.
• Strong communication and computer navigation skills.
• Ability to multitask efficiently.
• Banking or collections experience is an asset.
• One year of experience working in a high-volume call centre environment is an asset.
• Must be available to work flexible shifts.

Responsibilities

• Receive inbound and make outbound calls on past-due accounts; arrange payments to bring balances current.
• Maintain professionalism and respect; balance customer needs with business requirements.
• Resolve account discrepancies.
• Protect customer privacy and data.
• Meet or exceed personal performance targets.

Skills

Bilingual FR/EN

Communication skills

Computer navigation

Multitasking

Banking experience

Collections experience

Call center experience

Job description

Job Details

Posting Details

• • Posted on November 10, 2026

Locations

Showing 1 location Toronto, ON M2J1R4, CAN

• Hybrid
• Collections
• Full-Time
• Requisition #: BILIN002527

Description

The Bilingual French Financial Service and Collections Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Bilingual French Financial Service and Collections Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.

We believe in fostering a culture of growth and development, offering numerous opportunities for advancement within our company. We are actively seeking talented individuals who possess the skills and drive to excel alongside us. Join our team and embark on a rewarding journey of personal and professional growth with SinglePoint!

This position is starting on November 30, 2026.

Successful candidates MUST be available to start. This position is temporarily remote (train and work from home) based on the Client's directive.

We have a permanentfull-time opportunity in Ontario. This is a full-time opportunity. Our business operates between Monday-Friday 7:00 AM - 11:00 PM ET, Saturday 8:00 AM - 8:00 PM ET, Sunday 1:00 PM - 8:00 PM ET,and this role requires flexibility within those hours.

You must be available to work any 5 consecutive days based on one of the following schedule options, with shifts starting at either 12:00 PM ET or 3:15 PM ET:

• Tuesday to Saturday
• Wednesday to Sunday
• Saturday to Wednesday
• Sunday to Thursday

Perks:

• Medical and Dental Benefits or tax-free cash incentive after training
• Perkopolis discount program
• Exclusive insurance discounts through Wave Insurance Group
• Career and leadership development

Responsibilities:

• Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
• Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
• Resolve customer account discrepancies
• Respect and uphold privacy and protection of customer information
• Meet and exceed individual targets and performance expectations

What Are We Looking For?

• Fluency in French and English is required
• Have strong communication and computer navigation skills
• Have the ability to multi task efficiently
• Banking or collections experience is an asset
• Is committed and willing to learn and grow within the business
• One year of experience working in a high volume call centre environment is an asset
• Must be available to work flexible shifts

Compensation:

• Hourly rate of $20.00/hour plus bonus

Join a winning team today!

We are an equal-opportunity employer. Accommodations are available upon request at any point in the selection process.

SinglePoint uses artificial intelligence (AI) tools to support parts of the recruitment and screening process. These tools assist in reviewing applications and identifying qualified candidates. All final hiring decisions are made by our Human Resources team and hiring managers. #HP