SPANISH SPEAKING COLLECTIONS SPECIALIST

Financial Debt Recovery Limited (FDR); Richmond Hill; On-site; CAD 37,000 - 48,000; Full time

Benefits offered by this job

Company events

Dental care

Extended health care

Life insurance

On-site parking

Paid time off

Job summary

Financial Debt Recovery Ltd. in Richmond Hill, Ontario, is seeking a Spanish-speaking Collections Specialist to join a fast-paced team. You will manage outbound calls, negotiate payment terms, and document activities to reduce delinquency and meet targets.

The role requires 3–5 years of high-volume debt collections, strong negotiation and communication skills, and the ability to handle sensitive financial data. Compensation includes salary, benefits, commission and bonuses.

Qualifications

• 3–5 years high-volume debt collections experience.
• Strong negotiation and customer service skills.
• Excellent verbal and written communication skills.

Responsibilities

• Conduct outbound calls to negotiate payments and update customer information.
• Negotiate payment terms and methods, overcoming objections.
• Record all communications and activities accurately in the system.
• Monitor accounts and locate information to aid collection.
• Identify cases for special handling per company criteria.

Skills

Debt collection experience

Negotiation

Customer service

Verbal communication

Written communication

Attention to detail

Tools

CUBS or DRS systems

Job description

POSITION: SPANISH SPEAKING COLLECTIONS SPECIALIST

Financial Debt Recovery Ltd. is currently seeking Senior and Intermediate Level Collection Agents. The duties of a Collections Agent include collection calls in a fast-paced goal-oriented collections department. Agents will be required to contact consumers via telephone and are accountable for reducing delinquency for assigned overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.

Job Location: 40 West Wilmot Street, Unit 6, Richmond Hill, Ontario

Hours: 40 hours

Salary: Competitive salary and health benefits plus commission and bonuses.($3,100.00 - $4,000.00 plus commission)

Salary Range: $37,000.00 To $48,000.00 Annually

Required Hours:

Monday: 8:30 AM to 5:00 PM
Tuesday: 8:30 AM to 7:30 PM
Wednesday: 8:30 AM to 5:00 PM
Thursday: 8:30 AM to 5:00 PM
Friday: 8:30 AM to 4:00 PM
Plus,ONE Saturday shift per month: 8:30 AM to 12:00 PM

Job Duties:

• Conduct outbound calls, related to negotiating payments, updating customer information, and other customer service inquiries
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections
• Maintain compliance by use of proper policy, procedures, and script.
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Utilize various trace tools to locate consumer information
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Maintain a clean and secure work environment
• Ensure collection goals are obtained

Required Experience:

• 3-5 years high volume corporate third-party debt collections experience
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience
• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail, organized, efficient and able to multi-task
• Goal-oriented
• Experience using CUBS or DRS systems an asset
• Bilingualism is an asset
• Competitive salary, paid training, and a bonus and commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Staff BBQ and Company Events
• Free on-site parking
• Paid time off.
• Ongoing training and career advancement opportunities

Seize the opportunity to advance your career in financial services!

Come join our team!

NOTE: Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Are you able to work all of the required hours listed in the job posting?
• How soon can you start?

Experience:

• third party debt collections: 3 years (preferred)
• Accounts receivable: 3 years (preferred)