Customer Service and Collections Representative

Singlepoint-Group-International-Inc; Toronto; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Health Spending Account

Perkopolis

Career Development

Training Program

Hybrid work

Job summary

SinglePoint in Toronto is seeking Customer Service and Collections Representatives to monitor accounts, handle collection issues, and resolve client discrepancies. The role starts November 11, 2026, and offers a flexible hybrid work arrangement with onsite training.

Responsibilities include recovering funds on past-due accounts, negotiating payment arrangements, maintaining positive customer relationships, updating billing records, and collaborating across departments to boost recovery, call

Qualifications

• Minimum 1-year collections or call center experience.
• Excellent communication, negotiation, and computer skills.
• Responsive and adaptable to change.
• Strong time management and organizational skills.
• Proficiency in Microsoft applications.

Responsibilities

• Recover funds on past due accounts and negotiate payment arrangements.
• Maintain positive customer relationships for increased retention.
• Resolve disputes and complaints with exceptional customer service.
• Accurately update and manage customer records in the billing system.
• Contribute to departmental objectives for recovery, call quality, and productivity.
• Collaborate across departments and demonstrate problem-solving skills.

Skills

Communication skills

Negotiation skills

Computer skills

Time management

Organizational skills

MS Office

Job description

Job Details

Posting Details

• • Posted on November 4, 2026

Locations

Showing 1 location

Toronto, ON M2J1R4, CA

• Hybrid
• Client Relations
• Full-Time
• Requisition #: OUTBO002521

Description

At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions.

We are seeking dedicated and customer-focused Customer Service and Collections Representatives to join our team. As a Customer Service and Collections Representative, your primary mission is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.

Job Details:

The position starts November 11, 2026. Successful candidates MUST be available to start.

We offer the flexibility to work in a hybrid setting.

This permanent full-time opportunity requires availability any five (5) days a week within operating business hours:

• Monday-Friday: 8:00 am to 8:00 pm ET
• Saturday: 9:00 am to 1:00 pm ET

Responsibilities:

• Recover funds on past due accounts and negotiate payment arrangements
• Maintain positive customer relationships for increased retention
• Resolve disputes and complaints with exceptional customer service
• Accurately update and manage customer records in the billing system
• Contribute to departmental objectives for recovery, call quality, and productivity
• Collaborate across departments and demonstrate problem-solving skills

What We Offer:

• Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
• Monthly contests with cash and prizes
• Benefits/Health Care Spending Account
• Perkopolis Discount Program
• Career and Leadership Development
• Comprehensive training and continuous development

Qualifications:

• Minimum 1-year collections or call center experience
• Excellent communication, negotiation, and computer skills
• Responsive and adaptable to change
• Strong time management and organizational skills
• Proficiency in Microsoft applications

Compensation:

• Hourly rate of $17.95

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.