Finance - Accounts Receivable/Collections

Source Atlantic Limited; Saint John; Hybrid; CAD 48,000 - 62,000; Full time

Job summary

Source Atlantic Limited, based in Saint John, NB, seeks a Finance - Accounts Receivable (Collections) professional to manage a portfolio of commercial customer accounts, pursue timely payments and support cash flow objectives.

Reporting to the Credit Manager, you will collaborate with customers and internal teams to resolve discrepancies, maintain accurate records, and contribute to AR process improvements.

Qualifications

• University degree or college diploma in Accounting, Finance, Business Administration, or related field.
• CCP designation or willingness to pursue professional accreditation is an asset.
• Experience in accounts receivable, billing or related finance function; high-volume invoicing is a plus.
• Strong attention to detail, organization and ability to manage multiple priorities.

Responsibilities

• Manage collection activities for a portfolio of commercial customer accounts with timely follow-up on balances.
• Build and maintain positive customer relationships while balancing service and collection objectives.
• Resolve account issues (payment discrepancies, deductions, disputed invoices) with customers and internal teams.
• Support daily review and processing of orders on credit hold; ensure timely communication and resolution.
• Monitor accounts and payment trends; escalate credit risks as appropriate.
• Assist with customer onboarding (account setup, credit documentation, master data maintenance).
• Provide support in cash application, invoicing, reconciliations and other AR functions as required.
• Respond to inquiries for invoice copies, statements and payment processing.

Skills

Attention to detail

Organizational skills

Communication skills

Customer service

Analytical mindset

Education

University degree or college diploma in Accounting/Finance/Business Admin

CCP designation (Credit Institute of Canada)

Tools

Excel

ERP/accounting systems

Job description

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position ofFinance -Accounts Receivable (Collections) based out of our Saint John, NB location (331 Chesley Drive, Saint John, NB).

Summary:

Reporting to the Credit Manager, the Accounts Receivable/Collections Specialist is responsible for managing a portfolio of customer accounts with a focus on timely collections, reducing aged receivables, and supporting the company's cash flow objectives.

Working as part of a collaborative finance team, the successful candidate will build strong relationships with customers and internal stakeholders while delivering a high level of customer service and supporting continuous improvement initiatives within the Accounts Receivable function.

Key Responsibilities:

• Manage the collection activities for an assigned portfolio of commercial customer accounts and follow up on outstanding balances in a timely and professional manner.
• Build and maintain positive relationships with customers while balancing customer service and collection objectives.
• Review and resolve customer account issues, including payment discrepancies, deductions, and disputed invoices, by working closely with customers and internal teams.
• Support the daily review and processing of customer orders on credit hold, ensuring timely communication and resolution.
• Monitor customer accounts and payment trends, escalating concerns and potential credit risks as appropriate.
• Assist with customer onboarding activities, including account setup, credit documentation, and maintenance of customer master information.
• Provide support in the areas of cash application, invoicing, account reconciliations, and other Accounts Receivable functions as required.
• Respond to customer and internal inquiries, including requests for invoice copies, statements, supporting documentation, and payment processing.
• Maintain accurate customer records and collection notes within company systems.
• Contribute to process improvement initiatives and support the achievement of departmental goals and performance metrics.
• Perform other duties as assigned.

Qualifications:

• University degree or community college diploma with a concentration in Accounting, Finance, Business Administration, or a related field.
• Credit Institute of Canada designation (CCP) or willingness to pursue professional accreditation considered an asset.
• Experience in accounts receivable, billing, or a related finance function, with exposure to high-volume or customer-specific invoicing requirements considered an asset
• Strong attention to detail, organization, and the ability to manage multiple priorities while meeting deadlines
• Proficiency in Microsoft Office, including above-average Excel skills, and comfortable working with multiple ERP or accounting systems
• Excellent interpersonal, organizational, written and verbal communication skills
• A customer-focused team player who thrives in a collaborative environment and approaches problems with professionalism and initiative
• Analytical mindset with sound judgment and problem-solving ability
• Self-motivated, dependable, and committed to accuracy, service, and continuous improvement