Field & Workshop Services Coordinator

SPI Santé Sécurité / SPI Health and Safety; Blainville; On-site; CAD 55,000 - 75,000; Full time

Job summary

SPI Santé Sécurité / SPI Health and Safety seeks a Technical Services Coordinator to organize field and workshop activities, ensuring high-quality service and strong client relationships across Canada. You will support during absences, plan routes, and prepare quotes while coordinating billing and documentation.

The role requires 3–5 years in a similar position, bilingual communication, and excellent organizational and time-management skills.

Qualifications

• DEC/AEC or equivalent.
• Bilingualism (written and spoken).
• 3 to 5 years of experience in a similar role.
• Strong organizational and time management skills.
• Attention to detail and administrative diligence.
• Adaptability and problem-solving ability.
• At ease with technology.

Responsibilities

• Assist the main coordinator.
• Prepare quotes and follow up on recurring mandates.
• Respond to email inquiries and make initial contacts.
• Manage billing to clients and complete the required documentation for mandates.
• Contact person between customer service and technician on the road across Canada.
• Plan routes and work schedules while making sure to manage unexpected events.
• Assign routes to technicians to ensure continuous and efficient services to our customers.
• Oversee inventory management and equipment transfers.
• Take charge of projects and process optimization.
• Provide return authorizations to our external clients.
• Prepare quotes for equipment transiting to our fixed workshops.
• Request returns from service suppliers, create purchase orders, and follow up.
• Manage email inquiries and other internal software systems.
• Ensure daily follow-ups with external clients for approvals, follow-up dates, and delivery schedules.
• Follow up with buyers and suppliers on orders for parts and/or services.
• Keep internal software systems updated.
• Ensure coherent and smooth workshop occupation with all technicians.

Skills

Bilingual

Organizational skills

Time management

Attention to detail

Problem solving

Adaptability

Tech-savvy

Education

DEC/AEC or equivalent

Job description

SPI Santé Sécurité / SPI Health and Safety seeks a Technical Services Coordinator to organize field and workshop activities, ensuring high-quality service and strong client relationships across Canada. You will support during absences, plan routes, and prepare quotes while coordinating billing and documentation.

The role requires 3–5 years in a similar position, bilingual communication, and excellent organizational and time-management skills.