Field Training Officer - Mount Sinai Hospital

Paladin Security; Toronto; Hybrid; CAD 34,000 - 44,000; Full time

Benefits offered by this job

Daily pay

Free uniforms

Dry cleaning

Tailoring allowance

Job summary

Paladin Security, serving Mount Sinai Hospital, trains security staff for the Sinai Health system. The Field Training Officer will lead onboarding, supervise staff during probation, ensure licensing and PPE readiness, and debrief incidents to improve training.

Qualifications include 2+ years in security with mentoring, strong English communication, and willingness to obtain UOF/MOAB certifications. Role is on-site with competitive benefits.

Qualifications

• Minimum two (2) years of security experience with demonstrated training or mentorship.
• Strong verbal and written English communication skills.
• Legally authorized to work in Canada.
• UOF and MOAB certifications required or willing to obtain prior onboarding.

Responsibilities

• Lead and coordinate training for all new security staff at the assigned sites during their first 90-day probationary period.
• Report directly to the CSM and the MSH Security Services Management.
• Provide supervision of all contract security services staff during the training period until end of probationary period.
• Ensure all guards complete required online training from Paladin and MSH & HBH prior to working independently.
• Conduct formal evaluations of new staff during training — report findings to the CSM as required.
• Ensure all security guards are licensed, uniformed, and have all required PPE and equipment.
• Monitor performance of all staff through the probationary period and report to CSM.
• Report all issues to the CSM and MSH Security Services Management.
• Proactively identify training gaps and develop training materials to address them.
• Work collaboratively with Team Leads and Shift Supervisors regarding performance limitations and guard development.
• Debrief all major incidents and create training content to address any identified gaps.
• Report all health and safety concerns to MSH Security Services management.
• Serve the Mount Sinai & Hennick Bridgepoint Hospital community with excellent customer service skills.
• Deliver scenario-based, in-person, and virtual training consistent with Paladin and MSH/HBH standards.
• Maintain all training records, certification matrices, and Power BI training dashboards.
• Maintain confidentiality of all sensitive information at all times.
• Support continuous improvement of training programs based on incident trends, audit findings, and KPI data.

Skills

Security experience

Training/Mentorship

Verbal & written English

Tools

Power BI

Job description

Field Training Officer - Mount Sinai Hospital(Paladin Secuirty)

Site Description: Sinai Health is a leading academic health science center and a trailblazer for integrated care across the health continuum.

Hours: Monday to Friday - 0900-1700

Pay Rate: $27.86/hour

Internal Posting Date: September 22, 2026

Internal Closing Date: September 29, 2026

External Closing Date: October 6, 2026

Responsibilities:

• Lead and coordinate training for all new security staff at the assigned sites during their first 90-day probationary period
• Report directly to the CSM and the MSH Security Services Management
• Provide supervision of all contract security services staff during the training period until end of probationary period
• Ensure all guards complete required online training from Paladin and MSH & HBH prior to working independently
• Conduct formal evaluations of new staff during training — report findings to the CSM as required
• Ensure all security guards are licensed, uniformed, and have all required PPE and equipment
• Monitor performance of all staff through the probationary period and report to CSM
• Report all issues to the CSM and MSH Security Services Management
• Proactively identify training gaps and develop training materials to address them
• Work collaboratively with Team Leads and Shift Supervisors regarding performance limitations and guard development
• Debrief all major incidents and create training content to address any identified gaps
• Report all health and safety concerns to MSH Security Services management
• Serve the Mount Sinai & Hennick Bridgepoint Hospital community with excellent customer service skills
• Deliver scenario-based, in-person, and virtual training consistent with Paladin and MSH/HBH standards
• Maintain all training records, certification matrices, and Power BI training dashboards
• Maintain confidentiality of all sensitive information at all times
• Support continuous improvement of training programs based on incident trends, audit findings, and KPI data

WHAT YOU BRING

• Must be able to be clean-shaven for N95 mask fit testing
• Minimum two (2) years of security experience with demonstrated training or mentorship experience
• Strong verbal and written English communication skills; ability to produce training materials and evaluations
• Experience with Power BI or equivalent training matrix/reporting tools considered a strong asset
• Legally authorized to work in Canada
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) Certification program prior to their onboarding Certification to ensure they meet the requirements of the position

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certification with a 6-month commitment to the position/availability

WHY PALADIN

• Competitive salary and benefits package
• Free Uniforms
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—daily pay available
• Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE!

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits:

• Medical Insurance
• Life Insurance
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays

This job reports to the Client Service Manager