Field Trainer

Tim Hortons | Saisethsons Hospitality Group Inc.; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

Tim Hortons - Saisethsons Hospitality Group Inc. is seeking Field Trainers with strong leadership and a passion for Training and Development.

You will travel to multiple Tim Hortons locations, coach new Team Members, Supervisors and Managers, and uphold hospitality, operation and food safety standards. You will relocate across designated GTA areas for openings, trainings and promotions, work on the floor with the team, provide feedback, and ensure consistent training practices company-wide.

Qualifications

• 1–2 years of experience in food service or related fields.
• Guest service oriented and committed to delivering exceptional guest experience.
• Be available to work flexible shifts and weekends.
• Strong organizational and communication skills.
• Driver's license and own vehicle is an asset.
• Embrace Servant leadership and coach/lead the team.

Responsibilities

• Relocate within designated areas for training and supporting management with openings and training of new restaurants.
• Participate in new restaurant openings, new hire trainings, new promotions, and audits.
• Work alongside team members on the floor and provide constructive feedback.
• Demonstrate a Guests are first attitude and lead by example in delivering exceptional guest service.
• Assist in evaluating team members and identifying training needs and opportunities for improvement.
• Ensure communication among training team and restaurant managers for training-related issues.
• Use training binders and develop new training tools to maintain best practices.
• Ensure training systems are consistently implemented across restaurants.

Skills

Leadership

Training & Development

Guest service

Communication

Organizational skills

Patience

Servant leadership

Relationship building

Job description

We are currently looking for Field Trainers who possess excellent leadership skill and passion for Training and Development. You are Guest-focused, excited about travelling to multiple restaurants, working in new environments and assisting in training new Team Members, Supervisors and Managers. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety standards are achieved.

Key job responsibilities:

Relocate within one of the designated areas for training and supporting management with the opening and training of new restaurants or existing restaurants. (Etobicoke – Toronto – Richmond Hill – North York – Innisfil – Mississauga – Kingston)

Participate in new restaurant openings, new hire trainings, new promotions, as well as restaurant internal and external audits.

Work alongside team members on the floor at all time and give constructive feedbacks.

Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.

Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups.

Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.

Ensure proper communication among the training team and restaurant managers for all training-related issues.

Use training binders as a guideline for training, actively seek new ideas and develop new training tools.

Make sure best practices and training system are implemented consistently across the restaurants.

Requirements

• Be available to work flexible shifts and weekends.
• Have at least 1-2 year of experience in food service industry or other related fields.
• Be guest service oriented and committed to deliver exceptional guest experience.
• Have strong organizational and communication skills and a lot of patience
• Embrace our Servant leadership model to positively train, communicate and help team members.
• Pride yourself in building relationships with your guests and your team.
• Demonstrate a passion for leading, coaching and serving your team.
• Having a driver license and your own vehicle is an asset.

Company Information

Tim Hortons - Saisethsons Hospitality Group Inc.

Whyworking with us?

We are a franchisee group operating Tim Hortons and believe in long term career paths and promoting from within. We strive to be well-known for our unique approach to hospitality. With a portfolio of more than 60 restaurants across the GTA, we have been providing our team with growth opportunities for those constant in their efforts in service improvement, training and development and belief in Servant leadership philosophy. You will find yourself in one of the best teams that work together and have fun together.