Field Trainer

Tim Hortons; Toronto; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Accommodations available upon request

Franchise network across GTA

Job summary

Tim Hortons - Saisethsons Hospitality Group Inc. is seeking Field Trainers who excel in leadership and training, with a passion for delivering exceptional guest hospitality.

You will travel to multiple restaurants, opening new locations, training team members, and coaching managers to uphold food safety and hospitality standards. You will relocate within designated areas for training and support, participate in openings and audits, and provide constructive feedback while maintaining a

Qualifications

• Available to work flexible shifts and weekends.
• 1–2 years experience in food service or related fields.
• Guest service oriented with a commitment to delivering exceptional guest experience.
• Strong organizational and communication skills; patient.
• Embrace servant leadership to train, communicate and help team members.
• Pride in building relationships with guests and team members.
• Demonstrate a passion for leading, coaching and serving your team.
• Having a driver license and your own vehicle is an asset.

Responsibilities

• Relocate within designated areas for training and supporting management with opening and training new restaurants or existing ones (Etobicoke, Toronto, Richmond Hill, North York, Innisfil, Mississauga, Kingston).
• Participate in new restaurant openings, new hire trainings, promotions, and audits.
• Work alongside team on the floor and provide constructive feedback.
• Maintain a "Guests are first" attitude and lead by example to deliver exceptional guest service as a team.
• Help solve operational and service issues with training, coaching and follow-ups.
• Evaluate team members, identify training needs, problems and opportunities for improvement.
• Ensure clear communication among the training team and restaurant managers regarding training matters.
• Use training binders as guidelines and develop new training tools and ideas.
• Ensure best practices and training systems are implemented consistently across restaurants.

Skills

Leadership

Training

Guest service

Organizational skills

Communication

Patience

Servant leadership

Relationship building

Driver's license

Job description

We are currently looking for Field Trainers who possess excellent leadership skill and passion for Training and Development. You are Guest-focused, excited about travelling to multiple restaurants, working in new environments and assisting in training new Team Members, Supervisors and Managers. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational and Food Safety standards are achieved.

Key job responsibilities:

Relocate within one of the designated areas for training and supporting management with the opening and training of new restaurants or existing restaurants. (Etobicoke - Toronto - Richmond Hill - North York - Innisfil - Mississauga - Kingston)

Participate in new restaurant openings, new hire trainings, new promotions, as well as restaurant internal and external audits.

Work alongside team members on the floor at all time and give constructive feedbacks.

Display a "Guests are first" attitude and lead as an example to make sure we deliver an exceptional guest service as a team.

Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups.

Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.

Ensure proper communication among the training team and restaurant managers for all training-related issues.

Use training binders as a guideline for training, actively seek new ideas and develop new training tools.

Make sure best practices and training system are implemented consistently across the restaurants.

Requirements

• Be available to work flexible shifts and weekends.
• Have at least 1-2 year of experience in food service industry or other related fields.
• Be guest service oriented and committed to deliver exceptional guest experience.
• Have strong organizational and communication skills and a lot of patience
• Embrace our Servant leadership model to positively train, communicate and help team members.
• Pride yourself in building relationships with your guests and your team.
• Demonstrate a passion for leading, coaching and serving your team.
• Having a driver license and your own vehicle is an asset.

Company Information

Tim Hortons - Saisethsons Hospitality Group Inc.

Whyworking with us?

We are a franchisee group operating Tim Hortons and believe in long term career paths and promoting from within. We strive to be well-known for our unique approach to hospitality. With a portfolio of more than 60 restaurants across the GTA, we have been providing our team with growth opportunities for those constant in their efforts in service improvement, training and development and belief in Servant leadership philosophy. You will find yourself in one of the best teams that work together and have fun together.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.