Field Technician 1

Onni Group of Companies; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Job summary

An established industry player is seeking a Field Technician to ensure clients' technology runs smoothly. This exciting role offers hands-on experience in a fast-paced environment, providing tier 1 support for desktops, laptops, and networking issues. You'll troubleshoot technical problems, assist with user setups, and document interactions while collaborating with teammates. With a commitment to employee growth, the company fosters a fun culture with numerous perks, including a comprehensive benefits package and an annual education allowance. This is a fantastic opportunity to launch your IT career in a supportive setting.

Benefits

Comprehensive Benefits Package

Company-paid extended health care

Annual Education Allowance

Generous Referral Program

Team building events

Local discounts

Free gym access

Friends and Family rates for hospitality brands

Qualifications

• Recent graduate with a degree in IT or Computer Science.
• Strong problem-solving skills and analytical mindset.
• Eager to learn and grow within a professional IT setting.

Responsibilities

• Provide tier 1 technical support for various devices.
• Troubleshoot and resolve basic technical issues.
• Document customer interactions accurately in the ticketing system.

Skills

Problem-solving skills

Analytical mindset

Customer service

Basic understanding of Windows

Basic understanding of macOS

Networking fundamentals

Education

Degree in Information Technology

Degree in Computer Science

Tools

Ticketing system

Job description

Job Description:

As a Field Technician at Grey Owl, you will be the frontline hero for our clients, ensuring their technology runs smoothly and efficiently. You will diagnose and resolve technical issues, provide excellent customer support, and gain hands-on experience working with a variety of IT environments. This is your chance to launch your career in a fast-paced, high-energy environment where every day brings new challenges and opportunities to grow.

Perks:

• Competitive pay & a Comprehensive Benefits Package.
• Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants, clothing stores, personal training, and more
• Free access to a fully equipped gym
• Friends and Family rates for hospitality brands.
  
  

What You Will Do:

• Provide on-site and remote tier 1 technical support to clients for desktops, laptops, printers, mobile devices, and basic networking issues.
• Troubleshoot and resolve basic technical issues related to hardware, software, and networking with precision and efficiency.
• Escalate complex issues to Tier 2 and Tier 3 support teams while maintaining excellent communication with the client.
• Document customer interactions, solutions, and troubleshooting steps accurately in the ticketing system.
• Assist with user account setups, password resets, software installations, and system configurations.
• Install, configure, and maintain hardware and software at client sites.
• Provide clear, friendly, and professional customer service, ensuring each client feels valued and supported.
• Follow up with clients to ensure their issues are fully resolved and provide additional guidance where necessary.
• Stay up to date with the latest industry trends, tools, and best practices to continually improve your technical expertise.
• Collaborate with your teammates to enhance service delivery and share knowledge.
• Travel to client sites as needed
  
  

What You Bring:

• Recent graduate with a degree in Information Technology, Computer Science, or a related field.
• Valid driver’s license and reliable transportation
• A passion for technology and IT support with a desire to build a career in the field.
• Strong problem-solving skills with an analytical mindset.
• Basic understanding of Windows and macOS operating systems.
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP) is a plus.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to multitask and adapt in a fast-paced environment.
• Eager to learn, take initiative, and grow within a professional IT setting.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous but not required.
  
  

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Salary Range:

$55,000 - $65,000

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.