Field Technician 1

Onni Group; Vancouver; On-site; CAD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Field Technician, where you'll be the frontline hero ensuring technology runs smoothly for clients. This role offers an exciting opportunity to launch your IT career in a dynamic environment. You'll provide essential support, troubleshoot issues, and maintain strong client relationships while gaining hands-on experience. With a comprehensive benefits package and a collaborative culture, this position promises growth and development in the fast-paced world of technology. If you're passionate about IT and eager to make a difference, this is the perfect opportunity for you.

Benefits

Company-paid health care

Dental and vision insurance

Generous referral program

Team-building events

Local discounts

Free gym access

Qualifications

• Recent graduate with a degree in IT or related field.
• Strong problem-solving skills and customer-first attitude.

Responsibilities

• Provide tier 1 technical support for desktops and laptops.
• Troubleshoot hardware, software, and networking issues.

Skills

Problem-solving skills

Customer service

Analytical mindset

Basic networking knowledge

Windows and macOS

Education

Degree in Information Technology

Degree in Computer Science

Tools

CompTIA A+

Network+

Microsoft certifications

Job description

As a Field Technician at Grey Owl, you will be the frontline hero for our clients, ensuring their technology runs smoothly and efficiently. You will diagnose and resolve technical issues, provide excellent customer support, and gain hands-on experience working with a variety of IT environments. This is your chance to launch your career in a fast-paced, high-energy environment where every day brings new challenges and opportunities to grow.

Competitive pay & a comprehensive benefits package, including:

• Company-paid extended health care, dental, vision, life insurance, critical illness, and critical life insurance
• Generous referral program
• Fun, collaborative company culture with team-building events
• Local discounts at restaurants, clothing stores, gyms, and more
• Free access to a fully equipped gym
• Friends and family rates for hospitality brands

What You Will Do:

1. Provide on-site and remote tier 1 technical support for desktops, laptops, printers, mobile devices, and basic networking issues.
2. Troubleshoot and resolve hardware, software, and networking issues with accuracy and efficiency.
3. Escalate complex issues to Tier 2 and Tier 3 support teams, maintaining excellent communication with clients.
4. Document interactions, solutions, and troubleshooting steps accurately in the ticketing system.
5. Assist with user account setups, password resets, software installations, and system configurations.
6. Install, configure, and maintain hardware and software at client sites.
7. Provide friendly, professional customer service, ensuring clients feel valued and supported.
8. Follow up to ensure issues are resolved and provide additional guidance as needed.
9. Stay updated with industry trends, tools, and best practices to improve your skills.
10. Collaborate with teammates to enhance service delivery and share knowledge.
11. Travel to client sites as required.

What You Bring:

1. Recent graduate with a degree in Information Technology, Computer Science, or related field.
2. Valid driver’s license and reliable transportation.
3. Passion for technology and a desire to build a career in IT support.
4. Strong problem-solving skills and an analytical mindset.
5. Basic understanding of Windows and macOS operating systems.
6. Knowledge of networking fundamentals (DNS, DHCP, TCP/IP) is a plus.
7. Excellent communication and interpersonal skills, with a customer-first attitude.
8. Ability to multitask and adapt in a fast-paced environment.
9. Eager to learn, take initiative, and grow professionally.
10. Certifications like CompTIA A+, Network+, or Microsoft certifications are advantageous but not required.

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. We operate across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Only those under consideration will be contacted.

Welcome

Thank you for your interest in a career with Onni Group!

About Us

We believe that our people are our greatest asset. We are proud to have a motivated and dedicated team that brings expertise and attention to detail to every project. If you believe your skills would be a valuable addition to our team, consider applying for our open opportunities.

Stay updated on all things Onni by following us on social media.

Please do not contact managers or employees directly without a written request and signed agreement within the last 12 months. Unsolicited resumes sent directly to Onni employees or contacts will not obligate us to pay fees if hired. Interested candidates should contact Daryl Kerrey at [e-mail], providing information about their qualifications. We will then coordinate further discussions.

All hiring processes require at least an official virtual or in-person interview prior to an offer.