Field Technician

Strongco; Mississauga; On-site; CAD 45,000 - 75,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen motivierten Field Technician, der Teil eines dynamischen Serviceteams wird. In dieser spannenden Rolle sind Sie für die Durchführung von Feldservicearbeiten verantwortlich und sorgen dafür, dass die Erwartungen der Kunden übertroffen werden. Sie werden in einem professionellen Umfeld arbeiten, das Wert auf Sicherheit und Effizienz legt. Ihre Aufgaben umfassen die Diagnose von Maschinenfehlern, die Kommunikation mit Anbietern und die ordnungsgemäße Dokumentation der Servicearbeiten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und technische Herausforderungen zu meistern, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erforderlich sind ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.
• Proficient im Umgang mit Handwerkzeugen und Computerwerkzeugen.

Responsibilities

• Verantwortlich für die Diagnose und Reparatur von Maschinenfehlern.
• Effektive Kommunikation mit dem Anbieter zur genauen Diagnose.

Skills

Kundenservice

Diagnosefähigkeiten

Kommunikationsfähigkeiten

Werkzeugbeherrschung

Education

Post-secondary diploma

Heavy Equipment Certification (421A)

Journeyman red seal

Tools

Handwerkzeuge

Computerwerkzeuge

Schweißgeräte

Luftwerkzeuge

Job description

Province: Quebec
Branch: baie-comeau
Employment Type: Full Time
Number of Positions: 1

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May 2, 2025

Field Technician

SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Nors Construction Equipment ST’s surpasses our customer’s expectations.

DUTIES AND RESPONSIBILITIES

• Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
• Responsible for all aspects of assigned field service calls, including but not limited to:
• Proactive customer contact in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
• Accurate and timely service report submissions (includes time cards);
• Care and maintenance of assigned service vehicle and tools;
• Daily vehicle checks and CVOR log-books;
• Effective, open and frequent communication with dispatch and office;
• Responsible for the return of un-used parts upon the completion of field service work;
• Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

• Must possess excellent written and oral communication skills;
• Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.

EDUCATION/ TRAINING:

• Post-secondary diploma and/or relevant work experience required;
• Licensed Heavy Equipment Certification/license (421A) or equivalent.
• Journeyman red seal

HEALTH AND SAFETY:

It is our expectation that all Nors Construction Equipment ST Employees will conduct their work in a safe manner, abide by all Nors Construction Equipment ST safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors Construction Equipment ST employees will be required to report any and all incidences/accidents/near misses according to company policies.

Nors Construction Equipment ST is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors Construction Equipment ST will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors Construction Equipment ST will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.