technicien support informatique / Desktop Support Technician

NTT DATA, Inc.; Dorval; On-site; CAD 58,000 - 78,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Remote work allowance

Gym discounts

Life insurance

Disability insurance

Employee Assistance Program

Retirement savings

Job summary

NTT DATA Services in Dorval, Quebec, is seeking a Desktop Support Technician to join our team. You will ensure day-to-day operation of technology applications and equipment, resolve technical problems, and provide deskside assistance to end users.

The role requires strong Windows knowledge, TCP/IP/DHCP, and ticketing with ServiceNow. This position offers a comprehensive benefits program in Canada, a remote work allowance for eligible employees, and growth opportunities with a global technology

Qualifications

• 5+ years of experience with end user support & desktop support.
• 5+ years of experience with Windows operating system, local/network installation, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.
• Experience providing deskside support and ticketing with ServiceNow.

Responsibilities

• Ensure day-to-day operation of technology applications and equipment by identifying, researching and resolving problems.
• Provide deskside assistance to resolve technology issues and transfer knowledge to end users.
• Perform moves, installations, and cancellations, including MAC-related tasks.
• Provide level II support for users with high satisfaction and timely resolution or escalation.
• Investigate elevated issues, confirm problem validity and seek known solutions; escalate when needed.
• Use ServiceNow for ticket tracking and ensure tickets have appropriate follow-up.
• Resolve tickets within documented service levels.
• Coordinate with asset management, network services, software systems engineering and printer maintenance.
• Assist in documenting improvements, and update KAs and SOPs.
• Demonstrate excellent presentation, verbal, and written communication skills.
• Provide technology refresh support as needed.
• Perform any other duties as assigned.

Skills

End user support

Desktop support

Windows OS

TCP/IP & DHCP

Tools

ServiceNow

Job description

Date: Sep 17, 2026

Location: Dorval, QC, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a technicien support informatique/ Desktop Support Technician to join our team in Dorval, Quebec (CA-QC), Canada (CA).

We are currently seeking a Desktop Support Technician to join our team.

Responsibilities

• Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.


• Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.


• Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.


• Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.


• Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to elevate issues not resolved at this level to management.


• Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.


• Ensure all tickets are resolved within documented service levels.


• Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.


• Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.


• Possess excellent presentation, verbal communication and written skills.


• Provide technology refresh support as needed.


• All other tasks as assigned.

Qualifications

• 5+ years of experience with end user support & desktop support.


• 5+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $57,545 - $77,855. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts.

Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discount and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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